I have experienced so many different automotive failures that you would think I have seen them all. However, what I saw last month made me feel like cars really are just out to get me sometimes.
On a recent Monday morning, a new customer dropped off his 2003 Volkswagen Passat sedan (manual transmission) for a 160,000-mile service and check-engine light. Whenever we are checking in a new customer and car, we have to get all relevant information. I walked out to the car with the customer to get the vehicle identification number, production date and mileage. Then I started the car to see if there were any warning lights on in the dash. That’s when I got a surprise.