“Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.”
Clearly, many visitors to the Land of Letters have no idea what this motto of the U.S. Postal Service means. It’s only been around since 1914.
As I wait in line at the USPS offices near and dear to my 94022 ZIP, I am increasingly amazed at the disconnect many mailers have regarding the services our postal workers provide.
Their job description is to work efficiently, be knowledgeable about postal products and services, have a positive attitude, treat customers with respect and safely send our valuable letters and packages around the world.
My favorite knucklehead is the postal patron who comes in with no box, no tape, no packing material, no stamps, no properly filled out forms, no writing instrument, no measuring tape and absolutely no idea what to do next.
He or she then dumps a monumental mess in front of the patient postal professional and declares, “I want to send this package to Tajikistan. Can you take care of it, because my car is in the 20-minute space and I’ve been parked there for the past hour? I’ll be right back.”
Or another person in front of me: “I have these four boxes of coffee table books, ‘How to Make a Coffee Table,’ that I’d like to send to Lhasa, Tibet. Do you have a hand truck I can borrow to bring them in? You can help me pack them, right? Do I qualify for book rate to Tibet?”
Hello! The sign outside and inside clearly says “United States Post Office.” It does not say it is “Our Town Global Pack” – “We fill out, tape up, box up for free and ship it in one fell swoop!”
The post office has cute little machines that say “Please Rate Our Service Today” with four buttons. On the left is a green happy face, to the far right a red frown. I always hit the green smile button based on the incredible patience I see displayed on my visits. I give them my stamp of approval.
Oh, and one other suggestion. Next time you head into the USPS, think about the motto of the Boy Scouts of America: “Be prepared.”
Andy Dolich, a Los Altos resident, is owner of the sports consultancy Dolich & Associates.