Virtually every consumer contract for goods and/or services you enter into these days has an arbitration clause that puts conflict resolution in an alternate universe almost completely outside of the court system.
Sounds attractive. It’s allegedly quicker and cheaper than the courts. The clause is often hidden in the fine print and, if read, its consequences are difficult even for attorneys to understand. You see, the smaller the print in your standardized, prewritten contracts, the larger the issues likely are.