Sutter Health recently introduced a video visit feature for common illnesses that anyone can operate from home, an effort to serve more patients in ways that work for them.
By visiting Sutter Health’s My Health Online portal app, people can schedule wa same-day appointment from 8 a.m. to 8 p.m. for those 18 months and older. The video visits are designed to help those who do not have conditions severe enough to need a physical visit to the emergency room, including allergies, coughs, fevers, the flu, pink eye, rashes and sore throats.
Sutter Health representatives suggest opening the app 15 minutes before the appointment and clicking the video button to go online. Video visits can be conducted via smartphone or tablet once the My Health Online app has been installed. Patients also can visit the app’s website on their laptop or desktop computer.
Video visits cost $49 and may be covered by insurance if the patient has an eligible plan.
While clinicians aim to do their best to provide the right care, Sutter Health representatives said, patients may get referred to a nearby Urgent Care or Walk-In Care clinic depending on their symptoms.
Sutter Health officials stressed that video care is not for those who believe that they are experiencing a medical emergency, such as sudden dizziness, numbness, paralysis or difficulty speaking. Those with life-threatening symptoms should call 911 or go to the nearest hospital immediately.
Those who set up video visits or any other form of appointment can sign up for Sutter Health’s new text reminder system so that a reminder is sent directly to their phones.
To sign up and for more information, visit mho.sutterhealth.org.