Community Services Agency recently promoted three staff members to new positions as part of an overall reorganization to better serve clients in the post-COVID reality of expanded services.

“Our staff has been in overdrive to support the significant increase in people receiving direct services brought about by the pandemic,” said Tom Myers, CSA executive director. “These new staff appointments will help us move more nimbly in assessing, tracking and responding to increasing client needs.”

The following employees are moving up at the Mountain View-based social services agency.

• Janice Bonello has been promoted to program director of homeless services. Bonello was previously a case manager in the homeless services department, where she launched two initiatives for unhoused clients, a weekly support group and a self-series designed to help clients recharge and move forward on their journey toward self-reliance. She joined CSA in 2017 and recently received a $3,000 professional development grant from the Walter & Marian English Awards fund administered by the Columbus Foundation. She is a newly minted U.S. citizen and first-generation college graduate.

“Janice is a tireless advocate for the growing unhoused population in the Mountain View and Los Altos area and an inspirational and enterprising member of our staff,” Myers said.

• Eonis Cibrian Pelayo has been promoted to director of community relations and advocacy. She was previously CSA’s community and public relations coordinator, responsible for planning and carrying out responsibilities for the community resource navigator program, a program she developed and launched in 2018 to empower community leaders from disadvantaged communities to share resources with those who lack access to available services.

Cibrian Pelayo has been with CSA since 2016, and also recently received a $3,000 professional development grant from the Walter & Marian English Awards fund. She is a first-generation college graduate.

“Eonis is one of the most dynamic individuals I have worked with in my entire career,” Myers said. “Throughout her tenure at CSA, she has had a profound impact on our clients, our agency and the community.”

• Simone Berkowitz has been promoted to chief analyst. She joined CSA in 2017 as the Challenge Diabetes program coordinator and then moved into an analyst role two years ago. Her promotion reflects the increasing complexity of keeping up with the agency’s data management and reporting needs.

Berkowitz administers CSA’s client database. She created the agency’s “Can Challenge,” inspiring local residents to donate canned food to CSA’s Food & Nutrition Center and post about it on social media.

“Simone has greatly contributed to the growth of our agency,” Myers said. “She brings to her new position a deep understanding of the agency’s vision to use data and evidence-based interventions to make a positive impact in the community.”

For more information on CSA, visit csacares.org.