A record number of Californians are avoiding a trip to a Department of Motor Vehicles field office by using the DMV’s online services or a self-service kiosk, according to a press release the department issued recently.
DMV officials said millions of customers have taken advantage of these options, including:
• 23 million online transactions in 2020, the most in DMV history.
• More than 1 million virtual sessions for tasks that previously required an office visit.
• More than 15 million kiosk transactions since debuting 10 years ago, including 3.5 million since the start of 2020.
“When you think about the DMV, we want you to think about going online – not waiting in line,” DMV director Steve Gordon said. “We continue to incorporate new technology and service channels so we can meet customers when and where they want.”
At the onset of the pandemic in 2020, DMV officials said the agency quickly expanded its online services so that customers could take care of more tasks without visiting an office – adding new online transactions and a redesigned website with a user-friendly layout focused on improving customer service by reducing clicks and highlighting the most popular services: requests for a duplicate driver’s license, title or disabled parking placard; and renewing vehicle registration, motor-carrier permit or commercial driver’s license.
For a complete list of services available online, visit dmv.ca/gov/online.