The California DMV reminded customers in a press release last week that it will never ask for personal information related to driver’s license number, Social Security number or financial status via text or unsolicited calls or email.
The DMV has heard from multiple customers who have received text messages directing them to an unfamiliar link, according to the release. If a link does not direct customers to the main DMV website at dmv.ca.gov, it is not from the DMV.
The DMV does not send customers unsolicited requests for information, the release noted. When the DMV texts or emails customers, it is based on action initiated by the customer. For example, customers may receive an appointment reminder or cancellation notice by text or email from the DMV. Customers also may receive an email related to DMV services that directs them to the dmv.ca.gov website to take an action if they choose.
Also, when a customer establishes an online account with the DMV or has initiated an interactive, assisted online transaction with the department, further information may be requested.
“We offer secure online services and send text messages in some instances, but never include verification links that do not direct customers to a dmv.ca.gov link,” DMV director Steve Gordon said in the release.
DMV officials recommend that customers ignore or delete any unsolicited texts or emails requesting personal information claiming to be on behalf of the department. Customers can report the phishing attack to the Federal Trade Commission at ftc.gov. If you receive a phishing email, forward it to the Anti-Phishing Working Group at firstname.lastname@example.org.