Mon09012014

On The Road

What to do about a warranty problem

Q: I recently purchased a car from a dealership, and the sales staff told me that I had a three-year warranty. When I returned to the dealer for repairs, the dealer claimed that the warranty expired last year. The car is used, and I was informed that the dealer’s warranty started when the previous owner purchased the car. The sales staff said the warranty was valid through the end of the year, but they are now insisting that it expired. What should I do?

A: Most manufacturer warranties cover time and mileage based on the original date of sale or, in the case of dealer demos, the first date of operation. But most are transferable, depending on the vehicle manufacturer.

The DMV Investigations Division enforces laws, rules and regulations that apply to new- and used-vehicle dealers, brokers, dismantlers, registration services, vehicle verifiers, driving schools or traffic-violator schools and other vehicle-related businesses.

To file a consumer complaint against any of these groups, fill out the Record of Complaint Form online at apps.dmv.ca.gov/forms/inv/inv172.pdf.

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