Sun09142014

On The Road

Insight into warranties and repair facilities

 

Q: The maintenance program at the dealership where I bought my new car a few years ago is expiring. I want to keep this car for as long as possible, and I don’t really want to continue going to the dealer, but how do I make sure my car will get the care it needs to live a long life? And what about the manufacturer’s warranties? Will they stay intact?

A: I will answer your last question first. Yes, as long as the minimum requirements stated by the manufacturer are met, no matter where you have your vehicle serviced or repaired (even if you do it yourself), the warranty will stay intact. There is, in fact, a law (the Magnuson-Moss Act of 1975) to support this.

As for your car’s life span, it is more likely that your vehicle will last longer and cost less to repair and service over its lifetime if you take it to a qualified repair facility other than the dealership. The manufacturer’s dealership network is there first and foremost to sell new vehicles and to get them through the warranty period with as little cost to the manufacturer as possible. The hope is that once the warranty has run out, you will purchase a new vehicle. This does not take into account the vehicle owner who wants to get 15 to 20 years of reliable service from his vehicle.

As I mentioned, manufacturers require minimum service items to be performed to keep the vehicle under warranty. The key word here is “minimum.”

We see manufacturers deleting certain service items from their schedules. For example, transmission fluid changes are not always being done because the transmission fluid is now called “lifetime fluid.” In reality, there are no lifetime fluids unless you are using the manufacturers’ warranty period as the life expectancy of the vehicle. Changing transmission fluid periodically extends the life of the transmission by many times.

A repair facility whose sole purpose is to service and repair your vehicle will have a vested interest in keeping your car reliable and healthy for many years. Also, know that a repair facility serious about providing high-quality care for your car has invested in securing access to the technical information available online to all automotive professionals. Such resources help the professional technician stay current on the areas of any vehicle that are or can be troublesome and what can be done to help them last longer (i.e., changing transmission fluid). Because of the cost to access this information, many repair facilities choose not to take advantage of such resources, and this is one of the most important qualities that sets some facilities apart from others.

A qualified repair facility will have:

• ASE-certified techs who are current (this is a voluntary certification).

• Access to information to correctly service and repair your vehicle.

• Correct and current equipment.

• Ongoing training for its techs.

• Insurance that will cover your vehicle while it is in their possession.

• Warranty for parts and labor – the longer the term, the better.

• Clean, neat, well-organized facilities.

Another point to keep in mind is that any repair facility certified by AAA (California State Automobile Association) is a good place to start. The area AAA representative inspects each facility quarterly to ensure that it maintains all the previously stated qualities. In addition, AAA checks to make sure the majority of the facility’s customers are satisfied.

Another way to identify a good repair facility is to ask friends with a similar year, make and model. Is their repair facility keeping their car reliable? Is it serviced or repaired correctly the first time without having to return for multiple appointments? If their main reason for using their facility is that the prices seem low, it may not be the best choice. This usually means that the facility does not have the financial resources to pay for insurance, equipment, training, information or qualified technicians.

The Internet can also be a place to find information about local repair facilities through their websites, testimonials, etc. Not all testimonials viewed for any business are always good, as no business can satisfy every customer, but when the majority of reviews are positive, that is typically a good sign.

There are many good, qualified repair facilities out there, and each one has its own personality. Find one that fits you and your vehicle, and you should both be happy for many years to come.

 

Warren McCord is an ASE certified master technician and owner of Dean’s Automotive Inc., 2037 Old Middlefield Way, Mountain View. For more information, call 961-0302 or email McCord at This email address is being protected from spambots. You need JavaScript enabled to view it. .

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