Wed11262014

News

Police agencies roll out consolidated dispatch system

In an effort to consolidate dispatch operations, the Los Altos, Mountain View and Palo Alto police departments recently implemented a new computer-aided dispatch (CAD) system.

The new system by Intergraph Corp., an engineering software company, is the primary component for the “virtual consolidation” project, according to a joint press release issued March 21 by the three police agencies.

The $3 million project implements standardized emergency telephone and radio communications and more efficient emergency response during mutual-aid incidents or emergencies that cross jurisdictional boundaries.

Shared proportionately by the three agencies, the system enables them to share information, dispatch calls and communication with first responders. Each city previously used a stand-alone CAD system that did not provide interoperability or a direct interface.

Police noted that implementation of the system is the direct result of planning and preparation over the past two years to design and configure technology that would provide a state-of-the-art system through shared costs and resources. The core CAD system, according to the press release, is functioning as expected. Intergraph has offered onsite staff during the initial rollout period to address any problems that may arise.

The Los Altos Communications Center is the 911 public safety answering point for the city of Los Altos, dispatching for the Los Altos Police Department and providing after-hours communications for the city’s Public Works Department.

The Mountain View Emergency Communications Center, the 911 public safety answering point for the city of Mountain View, dispatches for the Mountain View Police and Fire departments and the Midpeninsula Regional Open Space District. It provides after-hours communications for the city’s Public Works Department.

The Palo Alto Communications Center is the 911 public safety answering point for the city of Palo Alto and Stanford University. It dispatches for the Palo Alto Police and Fire departments, the Stanford University Department of Public Safety, Palo Alto Utilities, Palo Alto Public Works, Palo Alto Animal Services and Palo Alto Open Space park rangers.

For more information, visit tinyurl.com/newdispatch.

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