California Water Service has been ranked highest in overall customer satisfaction among water utilities in the western United States, according to J.D. Power’s 2016 Water Utility Residential Customer Satisfaction Study. The utility also achieved the highest score in the region for communications.
The results were based on responses in March from residential customers who had experiences with their utility within the past six months. The Overall Water Utility Satisfaction Index measures key performance indicators in six areas: delivery, price, billing and payment, conservation, communications and customer service.