I heard from quite a few of you folks recently who appreciated the out-of-the-box(springs) thinking from my last column. So I dug a little deeper into the archives and found this backyard horror story.
The matter involves one of those super-duper deluxe hot tubs you can actually swim laps in, against the strong, forced current it produces. The consumer, Steve, paid a pretty penny for it. Within the first year, it sprang a few leaks, its jets malfunctioned and the filtration system went belly up. This trifecta of concerns provided a major headache.