Fri04182014

News

City chips in $7,000 for SFMOMA installation

City chips in $7,000 for SFMOMA installation


Town Crier File Photo
The Los Altos City Council earmarked $7,000 for the purchase of Chris Johanson’s artwork.

The city of Los Altos will contribute $7,000 toward the purchase of a $28,000 art installation featured in the San Francisco Museum...

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Schools

LASD students celebrate service learning

LASD students celebrate service learning


Courtesy of Sandra McGonagle
We Day, held March 26 at Oracle Arena in Oakland, exhorts students in the Los Altos School District to effect positive change.

More than 150 Los Altos School District student leaders joined 16,000 Bay Area students to ce...

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Community

Film career launches with Cannes screening

Film career launches with Cannes screening


Courtesy of Zachary Ready
Los Altos native Zachary Ready, front left, and co-director Andrew Cathey, right, celebrate their Campus MovieFest awards.

After learning the art of filmmaking as a child in the front yard of his family’s Los Altos home...

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Sports

Sports on the Side

Pathways Run/Walk slated May 10 in Hills

The 13th annual Pathways Run/Walk is scheduled 9 a.m. May 10 at Westwind Community Barn, 27210 Altamont Road, Los Altos Hills. The course wends through Byrne Preserve and onto the Los Altos Hills Pathways sys...

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Comment

Now is the time to expand parking: Editorial

Just a few short years ago, vacancies dotted downtown Los Altos. Property owners had a hard time attracting businesses because there was a shortage of customers. That is no longer true. Now, the cry is: Where are my customers going to park?

The city...

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Special Sections

Epicurean's Mary Clark Bartlett: Serving sustainability

Epicurean's Mary Clark Bartlett: Serving sustainability


Courtesy of Michael McTighe
Mary Clark Bartlett is founder and CEO of Los Altos-based Epicurean Group.

Labels such as “healthy,” “organic” and “green” are rarely used to describe the meals served in most corporate cafes in Silicon Valley. But on...

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Business

Local realtor honored for volunteer efforts

Local realtor honored for volunteer efforts


Ellie Van Houtte/Town Crier
Coldwell Banker recently recognized realtor Kim Copher, right, for her philanthropic efforts. Copher and colleague Alan Russell, left, volunteer at Reach Potential Movement, where they collect books for its Bookshelf in ...

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Books

Local Author Spotlight

In an effort to support authors from Los Altos, Los Altos Hills and Mountain View, many self-published, Book Buzz periodically spotlights their books and offers information on where to purchase them. Local authors are encouraged to submit brief summa...

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People

Noteworthy

RotaCare honors local volunteer

RotaCare Bay Area honored Jim Cochran of the RotaCare Mountain View Free Medical Clinic with the Outstanding Clinic Volunteer Award April 10 for his commitment to RotaCare’s mission of providing free medical care to t...

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Travel

Sausalito: Explore the historical city with world-class views

Sausalito: Explore the historical city with world-class views


Eren Göknar/ Special to the Town Crier
Sausalito offers panoramic views of the San Francisco Bay. A number of companies schedule boat tours that sail past Angel Island and Alcatraz.

On a clear day, Sausalito offers spectacular views of the San Franc...

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Stepping Out

Western Ballet performs this weekend  at Smithwick Theatre in Los Altos Hills

Western Ballet performs this weekend at Smithwick Theatre in Los Altos Hills


Courtesy of Alexi Zubiria
Western Ballet’s “La Fille Mal Gardée” features Alison Share and Maykel Solas. The production runs Friday and Saturday at Foothill College

Western Ballet is slated to perform “La Fille Mal GardéeR...

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Spiritual Life

Magazine

A yoga class a day keeps the stress away

A yoga class a day keeps the stress away


Van Houtte/Town Crier Yoga of Los Altos hosts a variety of classes, including Strong Flow Vinyasa, above, taught by Doron Hanoch. Yin Yoga instructor Janya Wongsopa guides a student in the practice, below.

It’s nearly 9 a.m. on a Monday mornin...

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Same wolf, different clothing: Assistant DA says scam tactics targeting seniors rarely change


Courtesy of StatePoint
Phone scammers use intimidation and threats when targeting seniors, who are particularly vulnerable to identity theft.

Los Altos resident Rebecca Truman last month received a phone call she wasn’t expecting – and likely won’t forget anytime soon.

Identifying himself as a Microsoft representative, the male voice on the other end of the line told Truman that her desktop computer kept sending the company error messages – the type typically seen when a program crashes. However, Truman quickly caught on that the call was nothing more than a haphazard scam attempt when the supposed service representative asked her to access the computer so that he could help her delete the messages.

“In hindsight, it was probably to remove the firewall,” said Truman, a Los Altos resident since 1992. “I told him that he was lying and that he needed to get another job. I pointed out that Microsoft corrects errors through software updates.”

Flustered by her response, she noted, the man became increasingly agitated with her stance, and at one point she heard him whispering to another person in the room, “She won’t believe me.”

Pleas quickly turned to threats, she added.

“He told me that if I didn’t comply that he’d freeze or shut down my computer,” said Truman, who eventually hung up on the man – only to have him call back again the next two days using different names. “His emotional intensity increased and at one point he was even yelling at me over the phone.”

Typical tactics

Janet Berry, deputy district attorney in the Elder Fraud Unit of the Santa Clara County District Attorney’s Office, said the tactics employed by Truman’s scammer – threats and intimidation – are typical, regardless of the story being told.

“What changes is not the nature of the scams, but the details of it,” Berry said. “It’s so low, and what amazes me is that it gets lower. There is no limit to the depths a scammer will go. … It’s completely ruthless.”

Despite the common nature of scam tactics, Berry said seniors and other residents in the county remain at risk of having their identities stolen and, in turn, their money. She noted that in 2012, more than 12 million Americans were victims of identity theft – which she called a “small slice” of the scamming pie – at a combined cost of $21 billion. Out of that pie, she added, was $2.6 billion lost in senior-related scams.

Berry said Truman’s caller used a variation of cold-call “phishing” tactics used by scammers in the hope that someone will eventually bite.

“If someone calls you, initiates the conversation and they want your information, it’s a scam – period,” she warned.

Brazen targeting

Reached by the Town Crier, Los Altos Police Sgt. Scott McCrossin noted that fear isn’t the only way scammers have lured seniors into handing over money. He pointed to a recent case in which a male scammer employed a common scheme typically used in scam emails to befriend and swindle a senior in Los Altos. The man told her he needed money to pay some outstanding taxes, in return for the promise to share some lottery winnings he was set to receive in the near future.

McCrossin added that the Spanish-speaking senior – buoyed by the promise of riches – went to her bank and withdrew several thousand dollars in cash for the scammer, whom she never heard from again.

No free lunch

“He was taking advantage of her for cultural reasons and because of her age,” said McCrossin, who added that con men targeting Los Altos seniors is nothing new, given the area’s affluence and robust elderly population.

Shawna Reeves, an elder-abuse expert and consultant based out of Oakland, said she’s seen the same scare tactics experienced by Truman in other schemes – including those who use government program signups like the Affordable Care Act to take advantage of uninformed residents. In these cases, Reeves said scammers typically offer seniors help navigating through the signup process and ask for an upfront down payment – while others ask for the senior’s personal information in order to do the signups for them. Those resisting the offer are often told they’ll face harsh financial or other penalties for noncompliance.

“Some would even say they’d go to jail – it’s that brazen,” said Reeves, a 1995 graduate of Mountain View High School.

Reeves said the promise of wealth is another common example she’s seen in the form of low-cost or free asset planning seminars for seniors. While many are legitimate, she noted, others simply serve as an opportunity to pressure seniors into purchasing investment products not suitable for their financial needs.

She pointed to a 2007 Securities and Exchange Commission study of 110 firms offering “free lunch” financial seminars. The study revealed that all of the seminars advertised as educational or those without sales pitches in fact did involve a sales presentation at some point. Another 50 percent of them featured “misleading” or “exaggerated” claims such as double-digit returns, while 23 percent offered “possibly unsuitable recommendations.” Another 13 percent, the report noted, “appeared to be fraudulent.”

“If you think about it, to put on a seminar costs something,” Reeves said. “They’re not doing it out of the kindness of their heart. They’re going to want to make money somehow. … It really comes down to remembering that there is no free lunch.”

In the future

Looking ahead, Berry said 2014 will likely feature more of the same seen in 2013 – more scammers targeting a growing population of seniors that now include many baby boomers.

“It would be safe to say that this gets bigger every year,” she said. “Some of them we find out about – I think most we don’t. It’s a hugely underreported crime, in part because of embarrassment and fear. If an elder tells someone they’re sending their money to Liberia or something, they’re afraid they’ll lose their independence. It’s really a reasonable fear.”

Despite what she concedes might seem like a gloomy landscape, Berry said she hopes that continued outreach and education will eventually lead to residents and law enforcement collectively putting “a major dent in the scam trade in this county.”

“I am hopeful, because every time I talk to people about elder-fraud prevention, they’re on board,” she said. “It just requires getting the word out, and the community gets galvanized – that gives me hope.”

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