Mon07062015

News

Effective today, library cards free again in Los Altos

Both Los Altos libraries should see a spike in use soon. After the elimination of an $80 annual card fee that had been in place since 2011, nonresidents will receive free library cards at local libraries, effective today.

Residents of Mountain View ...

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Schools

Almond fifth-graders set sail at Shoreline

Almond fifth-graders set sail at Shoreline


Courtesy of Corinne Finegan Machatzke
Fifth- graders at Almond School launched the boats they designed and built at Shoreline Lake last month.

Almond School fifth-graders boarded their handmade boats at Shoreline Lake in Mountain View last month to...

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Community

Taking it back to 'The Streets': Local filmmaker aims to revive 1970s series 'Streets of San Francisco'

Taking it back to 'The Streets': Local filmmaker aims to revive 1970s series 'Streets of San Francisco'


Courtesy of Charles Alley
Charles Alley’s filmmaking company may be based in Mountain View, but he knows all about “The Streets of San Francisco.” He’s rebooting the 1970s TV classic.

When people look for the next hit TV show, they often assume ...

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Sports

Enjoying the moment


Courtesy of Dick D’OlivA
Former Golden State Warriors trainer Dick D’Oliva, from left, wife Vi, former Warriors assistant coach Joe Roberts and wife Celia ride on a cable car in the victory parade.

Dick D’Oliva almost couldn’...

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Comment

The death knell of suburbia: A Piece of My Mind

The orchards are gone. The single-story ranch house is seen as a waste of valuable land and air space. An eight-lane freeway thunders past the bridle paths in Los Altos Hills. But nothing has signaled the death of suburbia more strongly than the ann...

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Special Sections

While competent & safe, MKC still can't catch European competitors

While competent & safe, MKC still can't catch European competitors


courtesy of Ford
The 2015 Lincoln MKC doesn’t overwhelm as far as overall performance goes, but it does offer comfortable ride quality.

Of all the auto companies with headquarters in the United States, only Ford managed to weather the great re...

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Business

Company installs EV charging stations at LAHS

Company installs EV charging stations at LAHS


Courtesy of Green Charge
Officials from Los Altos, Los Altos Hills and the Mountain View Los Altos Union High School District celebrate the installation of electric-vehicle charging stations at Los Altos High last week.

The Mountain View Los Alto...

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Books

People

HILDA CLAIRE FENTON

Hilda Claire Fenton, beloved wife and mom to 9, grandmother to 30 and great grandmother to 22, passed away June 20 following a long illness. She was 90.

Hilda was born Sept. 28, 1924, to Lois and Gus Farley then of Logan, W. Va. While she was still ...

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Travel

Venetian spa offers ways to de-stress

Venetian spa offers ways to de-stress


Courtesy of The VEnetian
The HydroSpa in the Canyon Ranch SpaClub at The Venetian in Las Vegas offers a muscle-relaxing bath and radiant lounge chairs.

Vegas cab drivers usually ask if you won or lost as soon as you get in their vehicles. They assum...

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Stepping Out

Cast carries 'Arcadia'

Cast carries 'Arcadia'


Courtesy of Pear Avenue Theatre
“Arcadia” stars Monica Ammerman and Robert Sean Campbell.

The intimate setting of Mountain View’s Pear Avenue Theatre proves the perfect place to stage “Arcadia,” allowing audience members to feel as though they a...

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Spiritual Life

Magazine

Living it up Older adults aim to age in place

Living it up Older adults aim to age in place


Megan V. Winslow/Town Crier
Local enthusiasts flock to the Los Altos Senior Center to play bocce ball. The center hosts informal games four days a week and occasional tournaments.

As baby boomers in Los Altos, Los Altos Hills and Mountain View nose...

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Inside Mountain View

Carrying the torch

Carrying the torch


Members of the Mountain View Police Department carry the Special Olympics torch as they run along El Camino Real between Sunnyvale and Palo Alto June 18. Members of the department participate in the relay annually to show their support for Spec...

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Same wolf, different clothing: Assistant DA says scam tactics targeting seniors rarely change


Courtesy of StatePoint
Phone scammers use intimidation and threats when targeting seniors, who are particularly vulnerable to identity theft.

Los Altos resident Rebecca Truman last month received a phone call she wasn’t expecting – and likely won’t forget anytime soon.

Identifying himself as a Microsoft representative, the male voice on the other end of the line told Truman that her desktop computer kept sending the company error messages – the type typically seen when a program crashes. However, Truman quickly caught on that the call was nothing more than a haphazard scam attempt when the supposed service representative asked her to access the computer so that he could help her delete the messages.

“In hindsight, it was probably to remove the firewall,” said Truman, a Los Altos resident since 1992. “I told him that he was lying and that he needed to get another job. I pointed out that Microsoft corrects errors through software updates.”

Flustered by her response, she noted, the man became increasingly agitated with her stance, and at one point she heard him whispering to another person in the room, “She won’t believe me.”

Pleas quickly turned to threats, she added.

“He told me that if I didn’t comply that he’d freeze or shut down my computer,” said Truman, who eventually hung up on the man – only to have him call back again the next two days using different names. “His emotional intensity increased and at one point he was even yelling at me over the phone.”

Typical tactics

Janet Berry, deputy district attorney in the Elder Fraud Unit of the Santa Clara County District Attorney’s Office, said the tactics employed by Truman’s scammer – threats and intimidation – are typical, regardless of the story being told.

“What changes is not the nature of the scams, but the details of it,” Berry said. “It’s so low, and what amazes me is that it gets lower. There is no limit to the depths a scammer will go. … It’s completely ruthless.”

Despite the common nature of scam tactics, Berry said seniors and other residents in the county remain at risk of having their identities stolen and, in turn, their money. She noted that in 2012, more than 12 million Americans were victims of identity theft – which she called a “small slice” of the scamming pie – at a combined cost of $21 billion. Out of that pie, she added, was $2.6 billion lost in senior-related scams.

Berry said Truman’s caller used a variation of cold-call “phishing” tactics used by scammers in the hope that someone will eventually bite.

“If someone calls you, initiates the conversation and they want your information, it’s a scam – period,” she warned.

Brazen targeting

Reached by the Town Crier, Los Altos Police Sgt. Scott McCrossin noted that fear isn’t the only way scammers have lured seniors into handing over money. He pointed to a recent case in which a male scammer employed a common scheme typically used in scam emails to befriend and swindle a senior in Los Altos. The man told her he needed money to pay some outstanding taxes, in return for the promise to share some lottery winnings he was set to receive in the near future.

McCrossin added that the Spanish-speaking senior – buoyed by the promise of riches – went to her bank and withdrew several thousand dollars in cash for the scammer, whom she never heard from again.

No free lunch

“He was taking advantage of her for cultural reasons and because of her age,” said McCrossin, who added that con men targeting Los Altos seniors is nothing new, given the area’s affluence and robust elderly population.

Shawna Reeves, an elder-abuse expert and consultant based out of Oakland, said she’s seen the same scare tactics experienced by Truman in other schemes – including those who use government program signups like the Affordable Care Act to take advantage of uninformed residents. In these cases, Reeves said scammers typically offer seniors help navigating through the signup process and ask for an upfront down payment – while others ask for the senior’s personal information in order to do the signups for them. Those resisting the offer are often told they’ll face harsh financial or other penalties for noncompliance.

“Some would even say they’d go to jail – it’s that brazen,” said Reeves, a 1995 graduate of Mountain View High School.

Reeves said the promise of wealth is another common example she’s seen in the form of low-cost or free asset planning seminars for seniors. While many are legitimate, she noted, others simply serve as an opportunity to pressure seniors into purchasing investment products not suitable for their financial needs.

She pointed to a 2007 Securities and Exchange Commission study of 110 firms offering “free lunch” financial seminars. The study revealed that all of the seminars advertised as educational or those without sales pitches in fact did involve a sales presentation at some point. Another 50 percent of them featured “misleading” or “exaggerated” claims such as double-digit returns, while 23 percent offered “possibly unsuitable recommendations.” Another 13 percent, the report noted, “appeared to be fraudulent.”

“If you think about it, to put on a seminar costs something,” Reeves said. “They’re not doing it out of the kindness of their heart. They’re going to want to make money somehow. … It really comes down to remembering that there is no free lunch.”

In the future

Looking ahead, Berry said 2014 will likely feature more of the same seen in 2013 – more scammers targeting a growing population of seniors that now include many baby boomers.

“It would be safe to say that this gets bigger every year,” she said. “Some of them we find out about – I think most we don’t. It’s a hugely underreported crime, in part because of embarrassment and fear. If an elder tells someone they’re sending their money to Liberia or something, they’re afraid they’ll lose their independence. It’s really a reasonable fear.”

Despite what she concedes might seem like a gloomy landscape, Berry said she hopes that continued outreach and education will eventually lead to residents and law enforcement collectively putting “a major dent in the scam trade in this county.”

“I am hopeful, because every time I talk to people about elder-fraud prevention, they’re on board,” she said. “It just requires getting the word out, and the community gets galvanized – that gives me hope.”

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