Sat04302016

News

Loyola Corners economics, traffic rise to top of planning concerns

Loyola Corners economics, traffic rise to top of planning concerns

Alicia Castro/Town Crier
Loyola Bridge construction parallel to the Fremont Avenue frontage may lead officials to alter circulation plans for the area.

Loyola Corners stakeholders last week mulled the issues that will likely shape the area&rsquo...

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Schools

LAHS Green Team commemorates Earth Week

LAHS Green Team commemorates Earth Week


Traci Newell/Town Crier
Los Altos High School Green Team members, above, quiz their classmates about water conservation. The club distributed plants as prizes during the club’s Earth Week activities.

Members of the Los Altos High School Green...

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Community

Local pianist, 11, slated to perform Saturday at statewide competition

Local pianist, 11, slated to perform Saturday at statewide competition


Courtesy of the Cha family
Spencer Cha plays piano at a Santa Clara University recital. The sixth-grader also enjoys soccer, tennis, golf and skiing.

Spencer Cha has come a long way since he first sat down at the piano at age 2.

“I remem...

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Sports

Spartans net second place, eye top prize next season

Spartans net second place, eye top prize next season


Megan V. Winslow/Town Crier
Jeremy Hsu, Mountain View High’s top singles player, competes against Pinewood Thursday. The Spartans won the match 7-0.

With freshmen playing the top three spots in singles, the future of the Mountain View High boy...

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Comment

Los Altos at a leadership crossroads: Editorial

Don’t look now, but there could be some major changes ahead regarding how the Los Altos city government is run.

The current city council has the opportunity to hire a new city manager in the wake of Marcia Somers’ recent resignation. Fur...

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Special Sections

How to personalize the wedding bar

How to personalize the wedding bar


Christine Moore/Special to the Town Crier
A seasonal signature cocktail adds interest beyond the standard wedding bar’s spirits and mixers. Focus on one set of fresh ingredients, such as blueberries, blackberries and mint for a dose of budget...

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Business

Farmers prepare to market season's bounty

Farmers prepare to market season's bounty


Alicia Castro/Town Crier
Journeyman farmer Jen Friedlander waters Hidden Villa’s greenhouse plants, which will grow stronger in the controlled indoor environment before being transferred to the field outdoors.

Around Hidden Villa, the gree...

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People

BUOL JOANNE DOUGHERTY

BUOL JOANNE DOUGHERTY

1930-2016

Heaven gained a beautiful angel today. Our beloved mother’s blessed life ended in her Los Altos home surrounded by her loving family on April 18, 2016.

Buol Joanne Dougherty was born Sept. 28, 1930 in Chicago. At the age of two, M...

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Stepping Out

'Catch' comes to conclusion LA Stage Co. comedy  ends run this weekend

'Catch' comes to conclusion LA Stage Co. comedy ends run this weekend


Richard Mayer/Special to the Town Crier
Bryan Moriarty, left, stars as Yossarian and John Stephen King plays the Psychiatrist in Los Altos Stage Company’s “Catch-22.”

Los Altos Stage Company’s presentation of “Catch...

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Spiritual Life

Same wolf, different clothing: Assistant DA says scam tactics targeting seniors rarely change


Courtesy of StatePoint
Phone scammers use intimidation and threats when targeting seniors, who are particularly vulnerable to identity theft.

Los Altos resident Rebecca Truman last month received a phone call she wasn’t expecting – and likely won’t forget anytime soon.

Identifying himself as a Microsoft representative, the male voice on the other end of the line told Truman that her desktop computer kept sending the company error messages – the type typically seen when a program crashes. However, Truman quickly caught on that the call was nothing more than a haphazard scam attempt when the supposed service representative asked her to access the computer so that he could help her delete the messages.

“In hindsight, it was probably to remove the firewall,” said Truman, a Los Altos resident since 1992. “I told him that he was lying and that he needed to get another job. I pointed out that Microsoft corrects errors through software updates.”

Flustered by her response, she noted, the man became increasingly agitated with her stance, and at one point she heard him whispering to another person in the room, “She won’t believe me.”

Pleas quickly turned to threats, she added.

“He told me that if I didn’t comply that he’d freeze or shut down my computer,” said Truman, who eventually hung up on the man – only to have him call back again the next two days using different names. “His emotional intensity increased and at one point he was even yelling at me over the phone.”

Typical tactics

Janet Berry, deputy district attorney in the Elder Fraud Unit of the Santa Clara County District Attorney’s Office, said the tactics employed by Truman’s scammer – threats and intimidation – are typical, regardless of the story being told.

“What changes is not the nature of the scams, but the details of it,” Berry said. “It’s so low, and what amazes me is that it gets lower. There is no limit to the depths a scammer will go. … It’s completely ruthless.”

Despite the common nature of scam tactics, Berry said seniors and other residents in the county remain at risk of having their identities stolen and, in turn, their money. She noted that in 2012, more than 12 million Americans were victims of identity theft – which she called a “small slice” of the scamming pie – at a combined cost of $21 billion. Out of that pie, she added, was $2.6 billion lost in senior-related scams.

Berry said Truman’s caller used a variation of cold-call “phishing” tactics used by scammers in the hope that someone will eventually bite.

“If someone calls you, initiates the conversation and they want your information, it’s a scam – period,” she warned.

Brazen targeting

Reached by the Town Crier, Los Altos Police Sgt. Scott McCrossin noted that fear isn’t the only way scammers have lured seniors into handing over money. He pointed to a recent case in which a male scammer employed a common scheme typically used in scam emails to befriend and swindle a senior in Los Altos. The man told her he needed money to pay some outstanding taxes, in return for the promise to share some lottery winnings he was set to receive in the near future.

McCrossin added that the Spanish-speaking senior – buoyed by the promise of riches – went to her bank and withdrew several thousand dollars in cash for the scammer, whom she never heard from again.

No free lunch

“He was taking advantage of her for cultural reasons and because of her age,” said McCrossin, who added that con men targeting Los Altos seniors is nothing new, given the area’s affluence and robust elderly population.

Shawna Reeves, an elder-abuse expert and consultant based out of Oakland, said she’s seen the same scare tactics experienced by Truman in other schemes – including those who use government program signups like the Affordable Care Act to take advantage of uninformed residents. In these cases, Reeves said scammers typically offer seniors help navigating through the signup process and ask for an upfront down payment – while others ask for the senior’s personal information in order to do the signups for them. Those resisting the offer are often told they’ll face harsh financial or other penalties for noncompliance.

“Some would even say they’d go to jail – it’s that brazen,” said Reeves, a 1995 graduate of Mountain View High School.

Reeves said the promise of wealth is another common example she’s seen in the form of low-cost or free asset planning seminars for seniors. While many are legitimate, she noted, others simply serve as an opportunity to pressure seniors into purchasing investment products not suitable for their financial needs.

She pointed to a 2007 Securities and Exchange Commission study of 110 firms offering “free lunch” financial seminars. The study revealed that all of the seminars advertised as educational or those without sales pitches in fact did involve a sales presentation at some point. Another 50 percent of them featured “misleading” or “exaggerated” claims such as double-digit returns, while 23 percent offered “possibly unsuitable recommendations.” Another 13 percent, the report noted, “appeared to be fraudulent.”

“If you think about it, to put on a seminar costs something,” Reeves said. “They’re not doing it out of the kindness of their heart. They’re going to want to make money somehow. … It really comes down to remembering that there is no free lunch.”

In the future

Looking ahead, Berry said 2014 will likely feature more of the same seen in 2013 – more scammers targeting a growing population of seniors that now include many baby boomers.

“It would be safe to say that this gets bigger every year,” she said. “Some of them we find out about – I think most we don’t. It’s a hugely underreported crime, in part because of embarrassment and fear. If an elder tells someone they’re sending their money to Liberia or something, they’re afraid they’ll lose their independence. It’s really a reasonable fear.”

Despite what she concedes might seem like a gloomy landscape, Berry said she hopes that continued outreach and education will eventually lead to residents and law enforcement collectively putting “a major dent in the scam trade in this county.”

“I am hopeful, because every time I talk to people about elder-fraud prevention, they’re on board,” she said. “It just requires getting the word out, and the community gets galvanized – that gives me hope.”

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