Fri04292016

News

Loyola Corners economics, traffic rise to top of planning concerns

Loyola Corners economics, traffic rise to top of planning concerns

Alicia Castro/Town Crier
Loyola Bridge construction parallel to the Fremont Avenue frontage may lead officials to alter circulation plans for the area.

Loyola Corners stakeholders last week mulled the issues that will likely shape the area&rsquo...

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Schools

LAHS Green Team commemorates Earth Week

LAHS Green Team commemorates Earth Week


Traci Newell/Town Crier
Los Altos High School Green Team members, above, quiz their classmates about water conservation. The club distributed plants as prizes during the club’s Earth Week activities.

Members of the Los Altos High School Green...

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Community

Local pianist, 11, slated to perform Saturday at statewide competition

Local pianist, 11, slated to perform Saturday at statewide competition


Courtesy of the Cha family
Spencer Cha plays piano at a Santa Clara University recital. The sixth-grader also enjoys soccer, tennis, golf and skiing.

Spencer Cha has come a long way since he first sat down at the piano at age 2.

“I remem...

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Sports

Spartans net second place, eye top prize next season

Spartans net second place, eye top prize next season


Megan V. Winslow/Town Crier
Jeremy Hsu, Mountain View High’s top singles player, competes against Pinewood Thursday. The Spartans won the match 7-0.

With freshmen playing the top three spots in singles, the future of the Mountain View High boy...

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Comment

Los Altos at a leadership crossroads: Editorial

Don’t look now, but there could be some major changes ahead regarding how the Los Altos city government is run.

The current city council has the opportunity to hire a new city manager in the wake of Marcia Somers’ recent resignation. Fur...

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Special Sections

How to personalize the wedding bar

How to personalize the wedding bar


Christine Moore/Special to the Town Crier
A seasonal signature cocktail adds interest beyond the standard wedding bar’s spirits and mixers. Focus on one set of fresh ingredients, such as blueberries, blackberries and mint for a dose of budget...

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Business

Farmers prepare to market season's bounty

Farmers prepare to market season's bounty


Alicia Castro/Town Crier
Journeyman farmer Jen Friedlander waters Hidden Villa’s greenhouse plants, which will grow stronger in the controlled indoor environment before being transferred to the field outdoors.

Around Hidden Villa, the gree...

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People

BUOL JOANNE DOUGHERTY

BUOL JOANNE DOUGHERTY

1930-2016

Heaven gained a beautiful angel today. Our beloved mother’s blessed life ended in her Los Altos home surrounded by her loving family on April 18, 2016.

Buol Joanne Dougherty was born Sept. 28, 1930 in Chicago. At the age of two, M...

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Stepping Out

'Catch' comes to conclusion LA Stage Co. comedy  ends run this weekend

'Catch' comes to conclusion LA Stage Co. comedy ends run this weekend


Richard Mayer/Special to the Town Crier
Bryan Moriarty, left, stars as Yossarian and John Stephen King plays the Psychiatrist in Los Altos Stage Company’s “Catch-22.”

Los Altos Stage Company’s presentation of “Catch...

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Spiritual Life

Chain reaction: Hotel giant focuses on the small things

The last thing I expected from the Tampa Airport Marriott was hospitality, to tell the truth.

The ancient Greeks had high standards of hospitality, making sure a guest was comfortable and well fed, but this was modern-day Florida in July, after all. Also, we expect anonymity and practicality from chains.

If I were a hotel type, I would not be a Marriott room. I would be a seafront bungalow with charming wallpaper and a view of the waves. My patio would be included, enabling guests to dine al fresco in the ocean air. There would be no dust anywhere so that guests would know that they were far from home.

Hotels in the Marriott chain tend to have pools and fitness centers. I’ve stayed in my fair share of them over the years, with and without my family.

But the one in Tampa stands out because we were in a rush and had just gotten married. After visiting family, we had received gifts and had to buy an extra suitcase – and we still didn’t know how we were going to carry it all on the plane.

And yet, the Tampa Airport Marriott staff acted, well, hospitable.

We turned in our rental car and pulled up with our rolling suitcases and piles of totes and a couple of boxes knocking the ground.

Immediately, a bellhop met us with a trolley. I noticed upscale stores lining the aisle up to the hotel. It was late, however, and they were closed.

The lobby was brand new and polished, with glass walls showcasing the indoor pool. The bellhop, Alet, somehow got it out of us that our flight left mid-morning and that we had married three weeks ago.

He checked us in, escorted us up a few floors and helped us untangle our boxes, suitcases and totes. He asked about our wedding and congratulated us.

Within an hour, the head of catering knocked on our door and delivered flowers, berries with whipped cream and a magnum of very good champagne. We were pleasantly surprised and thanked him profusely.

Even the bed and breakfast where we had been staying had neglected to do as much.

As we munched on berries, my husband and I decided that we’d better send our extra stuff home to California ahead of us. He had seen the UPS store downstairs by the reception desk and went down with some items. I was skeptical.

But the day we returned home, we received a phone call from the UPS store reporting that our package would be delayed because they had to go to Macy’s to replace one of the wine glasses they had broken. We couldn’t believe it. Someone had given us a box of wine glasses in a Macy’s box and UPS had actually checked to see if they had broken one?

The general manager of the Courtyard Marriott in Old Town Pasadena wrote me an extensive email after our recent stay wondering if they had done everything possible to make us happy. We’ve come to expect little touches from boutique hotels, but if chains like Marriott want to keep my business, this kind of customer service is definitely the way to go.

Contributing editor Eren Göknar is a lifelong traveler. Email her at This email address is being protected from spambots. You need JavaScript enabled to view it..

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