Thu07302015

News

Cal Water says no E. coli in water; limits boiling advisory area

Cal Water says no E. coli in water; limits boiling advisory area

Cal Water officials said today that preliminary water quality test results were negative for E. coli were negative and "only a single hydrant" in the South El Monte area of Los Altos showed the presence of total coliform. They reduced the "boil your ...

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Schools

BCS hosts Stretch to Kindergarten program for underserved youth

BCS hosts Stretch to Kindergarten program for underserved youth


Traci Newell/Town Crier
The six-week, tuition-free Stretch to Kindergarten program, hosted at Bullis Charter School, serves children who have not attended preschool. A teacher leads children in singing about the parts of a butterfly, above.

Local un...

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Community

Google car painting project calls on artists

Google car painting project calls on artists


Google self-driving car

Already known as an innovator in the tech field, Google Inc. is now moving in on the art world.

The Mountain View-based company July 11 launched the “Paint the Town” contest, a “moving art experiment” that invites Califo...

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Sports

Pedaling with a purpose

Pedaling with a purpose


courtesy of
Rishi Bommannan Rishi Bommannan cycled from Bates College in Maine to his home in Los Altos Hills, taking several selfies along the way. He also raised nearly $13,000 for the Livestrong Foundation, which supports cancer patients.

When R...

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Comment

The truth about coyotes: Other Voices

The Town Crier’s recent article on coyotes venturing down from the foothills in search of sustenance referenced the organization Project Coyote (“Recent coyote attacks keep residents on edge,” July 1). Do not waste your time contac...

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Special Sections

Grant Park senior program made permanent

Grant Park senior program made permanent


Photos by Alicia Castro/Town Crier
Local residents participate in an exercise class at the Grant Park Senior Center, above. Betsy Reeves, below left with Gail Enenstein, lobbied for senior programming in south Los Altos.

It all began when Betsy Reev...

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Business

New State Street rug retailer has downtown Los Altos covered

New State Street rug retailer has downtown Los Altos covered


Alicia Castro/Town Crier
Los Altos Rug Gallery owner Fahim Karimi stocks his State Street store with a wall-to-wall array of floor coverings.

A new downtown business owner plans to roll out the red carpet – along with rugs of every other color –...

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Books

Book Signings

• Fritz and Nomi Trapnell have scheduled a book-signing party 4-6 p.m. Aug. 1 at their home, 648 University Ave., Los Altos.

Fritz and his daughter, Dana Tibbitts, co-authored “Harnessing the Sky: Frederick ‘Trap’ Trapnell, ...

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People

GRACE WILSON FRANKS

GRACE WILSON FRANKS

Resident of Los Altos

Grace Wilson Franks, our beloved mother and grandmother, left us peacefully on July 16, 2015 just a few weeks short of her 92nd birthday. She was born to Ross and Florence (Cruzan) Wilson in rural Tulare, California on Septem...

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Travel

Gearing up: Make travel more civilized with accessories

Gearing up: Make travel more civilized with accessories


Eren Göknar/Special to the Town Crier
San Francisco-based humangear Inc. sells totes, tubes and tubs for traveling.

In travel, as in romance, it’s the little things that count.

Beyond the glossy brochures lie the travel discomforts too mun...

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Stepping Out

Going out with a 'Bang'

Going out with a 'Bang'


Richard Mayer/Special to the Town Crier
“Chitty Chitty Bang Bang” stars, clockwise from top left, Alexander Sanchez, Sophia Sturiale, Deborah Rosengaus and Danny Martin.

Los Altos Stage Company and Los Altos Youth Theatre’s joint production of t...

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Spiritual Life

Build a 'light' house and get out of that dark place

Most of us have a place inside our hearts and minds that occasionally causes us trouble. For some, it is sadness, depression or despair. For others, it may be fear, anger, resentment or myriad other emotional “dark places” that at times seem to hij...

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Magazine

Inside Mountain View

Residents gather at NASA Ames for Pluto Flyby event

Residents gather at NASA Ames for Pluto Flyby event


Megan V. Winslow/Town Crier
NASA Ames’ Pluto Flyover event kindles the imaginations of young attendees.

Sue Moore watched the July 20, 1969, moon landing beside patients and staff members of the San Francisco hospital where she worked as a nurse...

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Chain reaction: Hotel giant focuses on the small things

The last thing I expected from the Tampa Airport Marriott was hospitality, to tell the truth.

The ancient Greeks had high standards of hospitality, making sure a guest was comfortable and well fed, but this was modern-day Florida in July, after all. Also, we expect anonymity and practicality from chains.

If I were a hotel type, I would not be a Marriott room. I would be a seafront bungalow with charming wallpaper and a view of the waves. My patio would be included, enabling guests to dine al fresco in the ocean air. There would be no dust anywhere so that guests would know that they were far from home.

Hotels in the Marriott chain tend to have pools and fitness centers. I’ve stayed in my fair share of them over the years, with and without my family.

But the one in Tampa stands out because we were in a rush and had just gotten married. After visiting family, we had received gifts and had to buy an extra suitcase – and we still didn’t know how we were going to carry it all on the plane.

And yet, the Tampa Airport Marriott staff acted, well, hospitable.

We turned in our rental car and pulled up with our rolling suitcases and piles of totes and a couple of boxes knocking the ground.

Immediately, a bellhop met us with a trolley. I noticed upscale stores lining the aisle up to the hotel. It was late, however, and they were closed.

The lobby was brand new and polished, with glass walls showcasing the indoor pool. The bellhop, Alet, somehow got it out of us that our flight left mid-morning and that we had married three weeks ago.

He checked us in, escorted us up a few floors and helped us untangle our boxes, suitcases and totes. He asked about our wedding and congratulated us.

Within an hour, the head of catering knocked on our door and delivered flowers, berries with whipped cream and a magnum of very good champagne. We were pleasantly surprised and thanked him profusely.

Even the bed and breakfast where we had been staying had neglected to do as much.

As we munched on berries, my husband and I decided that we’d better send our extra stuff home to California ahead of us. He had seen the UPS store downstairs by the reception desk and went down with some items. I was skeptical.

But the day we returned home, we received a phone call from the UPS store reporting that our package would be delayed because they had to go to Macy’s to replace one of the wine glasses they had broken. We couldn’t believe it. Someone had given us a box of wine glasses in a Macy’s box and UPS had actually checked to see if they had broken one?

The general manager of the Courtyard Marriott in Old Town Pasadena wrote me an extensive email after our recent stay wondering if they had done everything possible to make us happy. We’ve come to expect little touches from boutique hotels, but if chains like Marriott want to keep my business, this kind of customer service is definitely the way to go.

Contributing editor Eren Göknar is a lifelong traveler. Email her at This email address is being protected from spambots. You need JavaScript enabled to view it. .

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