Tue07282015

News

Cal Water issues Boil Water Advisory for parts of Los Altos

Cal Water issued a Boil Water Advisory to customers in the Los Altos area Sunday (July 26). The drinking water alert warned customers that E. coli and total coliform were found in the local water supply. These bacteria can make a person sick and are ...

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Schools

Foothill STEM camps offer resources for low-income students

Foothill STEM camps offer resources for low-income students


Sana Khader/Town Crier
Students use software connected to a 3D printer, left, to create a miniature San Francisco, including the Ferry Building, below, at Foothill’s STEM Summer Camps.

Expanding efforts to spark and inspire students’ int...

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Community

Local resident cooks her way from cheerleader to Food Fighters

Local resident cooks her way from cheerleader to Food Fighters


Courtesy of the MacDonald family
Amber MacDonald competes on an episode of “Food Fighters,” scheduled to air 8 p.m. Thursday on NBC.

A newly arrived Los Altos family has an unusually public get-to-know-you moment this week – Amber MacDonald and ...

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Comment

Letters to the Editor

Ad-plane flyover marred festival

I hope that other residents who share my concern that the Geico plane flying low over the Los Altos Arts & Wine Festival and our homes for hours on end marred the “fun for everyone” that the Town Crie...

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Special Sections

Heart attack survivor cherishes life after near-death experience

Heart attack survivor cherishes life after near-death experience


Photos Courtesy of Tim Pierce
Los Altos Hills resident Tim Pierce, right with emergency medical responder Steve Crowley, suffered a heart attack in May.

After what Tim Pierce went through recently, no wonder he tries to cherish every moment as if he...

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Business

PAMF debuts cosmetic surgery center

PAMF debuts cosmetic surgery center


John Ho/Special to the Town Crier
The Palo Alto Medical Foundation Center for Cosmetic Surgery at 715 Altos Oaks Drive is the organization’s first center focused solely on cosmetic procedures.

Los Altos’ newest medical office – the...

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Books

Book Signings

• Fritz and Nomi Trapnell have scheduled a book-signing party 4-6 p.m. Aug. 1 at their home, 648 University Ave., Los Altos.

Fritz and his daughter, Dana Tibbitts, co-authored “Harnessing the Sky: Frederick ‘Trap’ Trapnell, ...

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People

CHARLOTTE BARBARA WINGUTH

CHARLOTTE BARBARA WINGUTH

Charlotte Barbara Winguth died July 9 at the young age of 89. She is survived by her 3 daughters Sandy, Karen & Wendi, 5 grandchildren and 2 great grandchildren. She came to Los Altos CA with her husband Ed and 3 children 53 years ago from New ...

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Travel

Gearing up: Make travel more civilized with accessories

Gearing up: Make travel more civilized with accessories


Eren Göknar/Special to the Town Crier
San Francisco-based humangear Inc. sells totes, tubes and tubs for traveling.

In travel, as in romance, it’s the little things that count.

Beyond the glossy brochures lie the travel discomforts too mun...

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Stepping Out

Engineer builds second career as actor

Engineer builds second career as actor


David Allen/Special to the Town Crier
Actors rehearse for Foothill Music Theatre’s “A Funny Thing Happened on the Way to the Forum.” The cast includes, from left, Tomas Theriot, Todd Wright, Mike Meadors and Ray D’Ambrosio. ...

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Spiritual Life

Christ Episcopal pastor departs Los Altos for new post in SF

Christ Episcopal pastor departs Los Altos for new post in SF


Courtesy of Sara BoaDwee
Christ Episcopal Church celebrated the ministry of the Rev. Dr. Malcolm Young and his wife, Heidi, at a farewell luau June 28.

Members and friends of Christ Episcopal Church bid farewell June 28 to the Rev. Dr. Malcolm C. Yo...

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Magazine

Inside Mountain View

Residents gather at NASA Ames for Pluto Flyby event

Residents gather at NASA Ames for Pluto Flyby event


Megan V. Winslow/Town Crier
NASA Ames’ Pluto Flyover event kindles the imaginations of young attendees.

Sue Moore watched the July 20, 1969, moon landing beside patients and staff members of the San Francisco hospital where she worked as a nurse...

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Chain reaction: Hotel giant focuses on the small things

The last thing I expected from the Tampa Airport Marriott was hospitality, to tell the truth.

The ancient Greeks had high standards of hospitality, making sure a guest was comfortable and well fed, but this was modern-day Florida in July, after all. Also, we expect anonymity and practicality from chains.

If I were a hotel type, I would not be a Marriott room. I would be a seafront bungalow with charming wallpaper and a view of the waves. My patio would be included, enabling guests to dine al fresco in the ocean air. There would be no dust anywhere so that guests would know that they were far from home.

Hotels in the Marriott chain tend to have pools and fitness centers. I’ve stayed in my fair share of them over the years, with and without my family.

But the one in Tampa stands out because we were in a rush and had just gotten married. After visiting family, we had received gifts and had to buy an extra suitcase – and we still didn’t know how we were going to carry it all on the plane.

And yet, the Tampa Airport Marriott staff acted, well, hospitable.

We turned in our rental car and pulled up with our rolling suitcases and piles of totes and a couple of boxes knocking the ground.

Immediately, a bellhop met us with a trolley. I noticed upscale stores lining the aisle up to the hotel. It was late, however, and they were closed.

The lobby was brand new and polished, with glass walls showcasing the indoor pool. The bellhop, Alet, somehow got it out of us that our flight left mid-morning and that we had married three weeks ago.

He checked us in, escorted us up a few floors and helped us untangle our boxes, suitcases and totes. He asked about our wedding and congratulated us.

Within an hour, the head of catering knocked on our door and delivered flowers, berries with whipped cream and a magnum of very good champagne. We were pleasantly surprised and thanked him profusely.

Even the bed and breakfast where we had been staying had neglected to do as much.

As we munched on berries, my husband and I decided that we’d better send our extra stuff home to California ahead of us. He had seen the UPS store downstairs by the reception desk and went down with some items. I was skeptical.

But the day we returned home, we received a phone call from the UPS store reporting that our package would be delayed because they had to go to Macy’s to replace one of the wine glasses they had broken. We couldn’t believe it. Someone had given us a box of wine glasses in a Macy’s box and UPS had actually checked to see if they had broken one?

The general manager of the Courtyard Marriott in Old Town Pasadena wrote me an extensive email after our recent stay wondering if they had done everything possible to make us happy. We’ve come to expect little touches from boutique hotels, but if chains like Marriott want to keep my business, this kind of customer service is definitely the way to go.

Contributing editor Eren Göknar is a lifelong traveler. Email her at This email address is being protected from spambots. You need JavaScript enabled to view it. .

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