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News

Burglary bump in LAH alarms residents and Sheriff's Office

Los Altos Hills has recorded fewer burglaries than the national and state averages over the past decade, but this year the number of breaking-and-entering crimes has spiked.

Since July 1, the Santa Clara County Sheriff’s Office has recorded 14 resid...

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Schools

Community support pays dividends

Community support pays dividends


As a recent cover story in The New York Times Magazine revealed, getting low-income students into college is not enough to close the achievement/income gap. The percentage of low-income students entering college who actually earn a degree lags far ...

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Community

War veteran to visit D.C. memorial on Honor Flight

War veteran to visit D.C. memorial on Honor Flight


Ellie Van Houtte/Town Crier
Los Altos resident and World War II vet Earl Pampeyan is preparing for an Honor Flight trip to Washington, D.C., next month.

Los Altos resident Earl Pampeyan is scheduled to fly to Washington, D.C., next month to vis...

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Sports

Making a splash

Making a splash


Courtesy of Clarke Weatherspoon
Stanford Water Polo Club’s under-14 boys team earned the bronze medal at the Junior Olympics. Front row, from left: Corey Tanis, Larsen Weigle, Nathan Puentes, Walker Seymour, Alan Viollier and Jayden Kunwar. B...

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Comment

Whom can you trust?: Haugh About That?

Waving my pink poodle skirt with all the fervor of a matador preparing to tease a raging bull, I blinked my 20-year-old eyes and gave a come-hither look to indicate, “I’m ready!” Little did I know that the blind trust I had in this ...

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Special Sections

Getting right by eating right: PAMF doctor's book addresses South Asian health risks

Getting right by eating right: PAMF doctor's book addresses South Asian health risks


Ellie Van Houtte/Town Crier
Dr. Ronesh Sinha, a physician at Palo Alto Medical Foundation, promotes healthful living among the South Asian population. His new book, “The South Asian Health Solution,” includes nutritious recipes.

When you think o...

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Business

From Google to First Street: Massage therapist sets up studio in downtown Los Altos

From Google to First Street: Massage therapist sets up studio in downtown Los Altos


Ellie Van Houtte/Town Crier
Upuia Ahkiong is slated to open Kua Body Studios next month at 106 First St. Ahkiong is sharing space with Evolve Classical Pilates.

A massage therapist with ties to Google Inc. is slated to open a new – and shared...

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Books

"Jack London" chronicles author's adventurous life


Much has been written about American author Jack London, primarily known for his early-20th-century Western adventure novels, including the classics “White Fang” and “The Call of the Wild.”

In Earle Labor’s biography of the literary icon, “Jac...

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People

TIMOTHY WARREN WATSON (TIM)

TIMOTHY WARREN WATSON (TIM)

Born June 2, 1935, died peacefully on August 11, at home in Mountain View, surrounded by his family. He died of complications of Parkinson’s Disease after a courageous 15-year battle.

Tim was the beloved husband of 55 years to his college sweethea...

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Travel

Bergama bound: A visit to newest World Heritage site

Bergama bound: A visit to newest World Heritage site


Photo Eren GÖknar/ Special to the Town Crier
The amphitheater in Turkey’s ancient city of Pergamon, now known as Bergama, overlooks the Bakirçay River valley, left. The city’s ruins also include the Temple of Trajan.

It was 90 F during t...

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Stepping Out

TheatreWorks offers 'Spoonful' of drama beginning this week

TheatreWorks offers 'Spoonful' of drama beginning this week


Kevin Berne/Special to the Town Crier
Three strangers – “Chutes & Ladders” (Anthony J. Haney, left), Odessa (Zilah Mendoza, center) and “Orangutan” (Anna Ishida, right) – come together in an online support group in TheatreWorks’ regional premie...

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Spiritual Life

Spiritual Briefs

Meditation group meets at Foothills Congregational

A Weekly Meditation Practice group meets 7-8:15 a.m. Tuesdays at Foothills Congregational Church, 461 Orange Ave., Los Altos.

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Magazine

Festival features fun for everyone

Festival features fun for everyone


TOWN CRIER FILE PHOTO
The Los Altos Arts & Wine Festival boasts more than 375 craft and arts booths.

This weekend’s 35th annual Los Altos Arts & Wine Festival promises to be jam-packed with fun activities for just about everyone. The eve...

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Chain reaction: Hotel giant focuses on the small things

The last thing I expected from the Tampa Airport Marriott was hospitality, to tell the truth.

The ancient Greeks had high standards of hospitality, making sure a guest was comfortable and well fed, but this was modern-day Florida in July, after all. Also, we expect anonymity and practicality from chains.

If I were a hotel type, I would not be a Marriott room. I would be a seafront bungalow with charming wallpaper and a view of the waves. My patio would be included, enabling guests to dine al fresco in the ocean air. There would be no dust anywhere so that guests would know that they were far from home.

Hotels in the Marriott chain tend to have pools and fitness centers. I’ve stayed in my fair share of them over the years, with and without my family.

But the one in Tampa stands out because we were in a rush and had just gotten married. After visiting family, we had received gifts and had to buy an extra suitcase – and we still didn’t know how we were going to carry it all on the plane.

And yet, the Tampa Airport Marriott staff acted, well, hospitable.

We turned in our rental car and pulled up with our rolling suitcases and piles of totes and a couple of boxes knocking the ground.

Immediately, a bellhop met us with a trolley. I noticed upscale stores lining the aisle up to the hotel. It was late, however, and they were closed.

The lobby was brand new and polished, with glass walls showcasing the indoor pool. The bellhop, Alet, somehow got it out of us that our flight left mid-morning and that we had married three weeks ago.

He checked us in, escorted us up a few floors and helped us untangle our boxes, suitcases and totes. He asked about our wedding and congratulated us.

Within an hour, the head of catering knocked on our door and delivered flowers, berries with whipped cream and a magnum of very good champagne. We were pleasantly surprised and thanked him profusely.

Even the bed and breakfast where we had been staying had neglected to do as much.

As we munched on berries, my husband and I decided that we’d better send our extra stuff home to California ahead of us. He had seen the UPS store downstairs by the reception desk and went down with some items. I was skeptical.

But the day we returned home, we received a phone call from the UPS store reporting that our package would be delayed because they had to go to Macy’s to replace one of the wine glasses they had broken. We couldn’t believe it. Someone had given us a box of wine glasses in a Macy’s box and UPS had actually checked to see if they had broken one?

The general manager of the Courtyard Marriott in Old Town Pasadena wrote me an extensive email after our recent stay wondering if they had done everything possible to make us happy. We’ve come to expect little touches from boutique hotels, but if chains like Marriott want to keep my business, this kind of customer service is definitely the way to go.

Contributing editor Eren Göknar is a lifelong traveler. Email her at This email address is being protected from spambots. You need JavaScript enabled to view it. .

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