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News

Police stress need for low speed in school zones

Police stress need for low speed in school zones


Town Crier File Photo
After two recent accidents involving cyclists and motorists, police urge caution – on both sides.

After two recent incidents of vehicles striking student bicyclists, Los Altos Police urge residents to exercise caution whe...

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Schools

Gardner Bullis School debuts new Grizzly Student Center

Gardner Bullis School debuts new Grizzly Student Center


Photo by Ellie Van Houtte/Town Crier
Students line up to check books out of the library in the new Grizzly Student Center at Gardner Bullis School.

Gardner Bullis School opened its new Grizzly Student Center earlier this month, introducing a lea...

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Community

Home improvement workshop scheduled Wednesday (Oct. 29)

The County of Santa Clara is hosting a free informational workshop on 6:30 p.m. Wednesday at Los Altos Hills Town Hall, 26379 Fremont Road.

The workshop will offer ways single-family homeowners can increase their homes’ energy efficiency. Eligible i...

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Comment

Off the fence: TC recommends 'yes' on N

The Town Crier initially offered no position on the controversial $150 million Measure N bond on Tuesday’s ballot. But some of the reasons we gave in our Oct. 15 editorial were, on reflection, overly critical and based on inaccurate information.

We ...

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Special Sections

Long-term solutions emerge as water conservation goes mainstream

Long-term solutions emerge as water conservation goes mainstream


Ellie Van Houtte/Town Crier
Forrest Linebarger, right, installed greywater and rainwater harvesting systems at his Los Altos Hills home.

With more brown than green visible in her Los Altos backyard, Kacey Fitzpatrick admits that she’s a little e...

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Business

Local realtors scare up money for charity

Local realtors scare up money for charity


Photo courtesy of SILVAR
Realtors Gary Campi and Jordan Legge, from left, joined Nancy Domich, SILVAR President Dave Tonna and Joe Brown to raise funds for the Silicon Valley Realtors Charitable Foundation.

Los Altos and Mountain View realtors raise...

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Books

Helping kids catch a few Zs: Local dental hygienist pens meditative bedtime book

Helping kids catch a few Zs: Local dental hygienist pens meditative bedtime book


Ellie Van Houtte/Town Crier
Mimi Sommers, who works at a Los Altos dentist’s office, recently wrote a children’s book.

A local dental hygienist recently published a book that aims to ease parents and children during a sometimes anxious e...

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People

DAVID S. NIVISON

DAVID S. NIVISON

David S. Nivison, 91 years old, and a resident of Los Altos, California since 1952, died Oct. 16, 2014 at home.  His neighbors had recently honored him as the “Mayor of Russell Ave., in recognition of 62 years of distinguished living” on that ...

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Travel

Falling leaves: Four places in California to see autumn colors

Falling leaves: Four places in California to see autumn colors


Courtesy of Castello di Amorosa
Castello di Amorosa in Calistoga, above, boasts a beautiful setting for viewing fall’s colors – and sampling the vineyard’s wines.

Yes, Virginia, there is fall in California.

The colors pop out in...

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Stepping Out

ECYS opens season Sunday

ECYS opens season Sunday


Ramya Krishna/Special to the Town Crier
The El Camino Youth Symphony rehearses for Sunday’s concert, above.

The El Camino Youth Symphony – under new conductor Jindong Cai – is scheduled to perform its season-opening concert 4 p.m....

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Spiritual Life

Christian Science Reading Room hosts webinar on prayer and healing

Christian Science practitioner and teacher Evan Mehlenbacher is scheduled to present a live Internet webinar lecture, “Prayer That Heals,” 7:30 p.m. Nov. 14 in the Christian Science Reading Room, 60 Main St., Los Altos.

Those interested ...

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Magazine

Local events add color to autumn calendar

Local events add color to autumn calendar


Van Houtte/town crier Visitors make their way through the Children’s Alley.

As Los Altos’ signature Chinese Pistache trees exchange their summer green for vibrant hues of yellow, orange and red in the fall, an abundance of local events also ad...

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Should I stay with dealership for service after agreement ends?

Q: The dealership maintenance program that came with my new car a few years back is running out, and I would rather not continue going to the dealer for service or repairs. If I take my car to an independent shop, how can I be sure that my “baby” is serviced correctly and will stay healthy for years to come? And what about the manufacturer’s warranties? Will they stay intact?

A: I will answer your last question first. Yes, as long as the minimum requirements stated by the manufacturer are met, no matter where you have your vehicle serviced or repaired (even if you do it yourself), the warranty will stay intact. There is a law (the Magnuson-Moss Act of 1975) to support this.

As for your car’s life span, it is more likely that your vehicle will last longer and cost less to repair and service over its lifetime if you take it to a qualified repair facility other than the dealership.

The manufacturer’s dealership network is there first and foremost to sell new vehicles and to get them through the warranty period with as little cost to the manufacturer as possible. The hope is that once the warranty runs out, you will purchase a new vehicle. This does not help the vehicle owner who wants to get 15-20 years of reliable service from the vehicle.

Manufacturers require minimum service items to be performed to keep the vehicle under warranty. The key word here is “minimum.” What we see is manufacturers deleting certain service items from their schedules.

A repair facility focused solely on servicing and repairing your vehicle has a vested interest in keeping your car reliable and healthy for many years.

Also know that a repair facility serious about providing high-quality care for your car has invested in accessing technical information available online to all automotive professionals. These resources help the professional technician stay current on which areas of any vehicle are or can be troublesome and what can be done to help them last longer. Because of the cost to access this information, many repair facilities choose not to pay for it; this is among the biggest factors that set facilities apart.

A qualified repair facility will have:

• ASE-certified techs (this is a voluntary certification)

• Access to information to correctly service and repair your vehicle

• Correct and current equipment

• Ongoing training for its techs

• Insurance that covers your vehicle while it is in their possession

• Warranty for parts and labor (the longer term, the better)

• A clean, neat and well-organized facility

Another point to keep in mind is that any repair facility approved by the American Automobile Association is a good place to start. The area AAA representative inspects each facility quarterly to ensure that it has all the previously stated qualities. In addition, AAA checks that the majority of the facility’s customers are satisfied.

Another way to identify a good repair facility is to ask friends who may own a similar year, make and model vehicle. Is their repair facility keeping their car reliable? Is it serviced or repaired correctly the first time, without having to take it back for multiple appointments? If their main reason for using their facility is that the prices seem low, it may not be the best choice. This usually means that the shop does not have the financial resources to pay for insurance, equipment, training, information or qualified technicians.

Search the Internet for information about repair facilities through their websites, testimonials, etc. Not all testimonials are positive, as no business can satisfy every customer, but when the majority of them are, that is typically a good sign.

There are many good repair facilities out there, and each one has its own personality. Find one that fits you and your vehicle, and you should both be happy for years to come.

Warren McCord is an ASE Certified Master Technician and owner of Dean’s Automotive Inc., 2037 Old Middlefield Way, Mountain View. For more information, call 961-0302 or email McCord at This email address is being protected from spambots. You need JavaScript enabled to view it. .

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