Wed05062015

News

Suspected Los Altos ID thief served arrest warrant

Evelyn Hernandez

A San Jose woman suspected of stealing the identity of a Los Altos resident was found already behind bars, according to Los Altos Police Sgt. Mark Bautista.

Bautista reported May 6 that Evelyn Hernandez, 44, was recently served...

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Schools

Mental health expert dispels myths

Mental health expert dispels myths


Megan V. Winslow/Town Crier
Palo Alto University Professor Paul Marcille addresses a crowd of psychology students and mental health activists last week about myths surrounding mental illness and violence.

In the wake of the 2011 Sandy Hook Elementa...

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Community

Q&A: Meet the city's new public works and administrative services directors

The city of Los Altos has hired three new department directors in the past ten months. The Town Crier recently profiled new Recreation Director Manny Hernandez. This week, the Town Crier profiles Susana Chan, new public works director, and Kim Juran-...

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Comment

Familiar icon pops up in Los Altos: A Piece of My Mind

I was walking to my car parked on State Street when my eye fell on an old familiar acquaintance from my early childhood, totally unexpected to meet in Los Altos. It was the “Steinway” logo over the door of the new Steinway Piano Gallery,...

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Special Sections

New Los Altos shop brews milk tea for gourmands

New Los Altos shop brews milk tea for gourmands


Eliza Ridgeway/Town Crier
Teaspoon, the milk tea shop at Village Court in Los Altos, above, serves a range of bubble teas and snow ice drinks, right.

Los Altos made it onto the milk tea map this spring with the opening of Teaspoon, a new bubble tea ...

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Business

Ed center scores spot in Foothills Crossing

Ed center scores spot in Foothills Crossing


Alicia Castro/ Town Crier
C2 Los Altos tutor Max Shih, left, instructs Homestead High School student Rajesh Suresh.

Los Altos families have a new resource for helping their children ace the test.

C2 Los Altos – a recently opened education cente...

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Books

People

DOROTHY RUTH MATHIS PUDER

DOROTHY RUTH MATHIS PUDER

9/17/1918-4/15/2015

Dorothy Puder died on April 15th in Sunnyvale, California. She will be remembered for her gentle, loving, positive and caring ways and will be greatly missed by family and friends.

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Travel

Cuba libre: Local residents join mad rush of travelers

Cuba libre: Local residents join mad rush of travelers


Natalie Elefant/Special to the Town Crier
Los Altos resident Natalie Elefant noted the vibrant street performances as a traveler in Cuba.

The U.S. restored diplomatic relations with Cuba late last year, enabling Americans to import $100 worth of cig...

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Stepping Out

 PYT's comedic musical opens this weekend in Mtn. View

PYT's comedic musical opens this weekend in Mtn. View


Lyn Flaim/Spotlight Moments Photography
The cast of Peninsula Youth Theatre’s “Once Upon a Mattress” includes, from left, Sophia Graziani (of Los Altos) as Winnifred, Chris Gough (Sunnyvale) as the Prince and Reilly Arena (Palo Alto) as the Queen. ...

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Spiritual Life

Mercifully in His grip: Exploring our true position in Christ

I recently read a wonderful analogy about our true position in Christ. It was shockingly contrary to the messages impressed upon me in church, but deeply rooted in the Bible. The analogy is that of child and a parent. If you have ever taken a small ...

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Magazine

Practice prudent pruning: Maintaining manzanita, ceanothus and toyon

Practice prudent pruning: Maintaining manzanita, ceanothus and toyon


tanya kucak/Special to the Town Crier
Shrub manzanitas are known for their sinuous mahogany trunks and branches. If the foliage hides the bark, prune selectively to open the center so that the bark is visible year-round. This Montara manzanita is ...

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Inside Mountain View

Up to the challenge: Local leaders unite to help at-risk youth

Up to the challenge: Local leaders unite to help at-risk youth


Courtesy of Challenge Team
Jeanette Freiberg, bottom of pile, has fun with family members. The Challenge Team named Freiberg, a student at Mountain View High School, its 2015 Youth Champion.

There’s an ongoing joke among members of the Challenge...

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Should I stay with dealership for service after agreement ends?

Q: The dealership maintenance program that came with my new car a few years back is running out, and I would rather not continue going to the dealer for service or repairs. If I take my car to an independent shop, how can I be sure that my “baby” is serviced correctly and will stay healthy for years to come? And what about the manufacturer’s warranties? Will they stay intact?

A: I will answer your last question first. Yes, as long as the minimum requirements stated by the manufacturer are met, no matter where you have your vehicle serviced or repaired (even if you do it yourself), the warranty will stay intact. There is a law (the Magnuson-Moss Act of 1975) to support this.

As for your car’s life span, it is more likely that your vehicle will last longer and cost less to repair and service over its lifetime if you take it to a qualified repair facility other than the dealership.

The manufacturer’s dealership network is there first and foremost to sell new vehicles and to get them through the warranty period with as little cost to the manufacturer as possible. The hope is that once the warranty runs out, you will purchase a new vehicle. This does not help the vehicle owner who wants to get 15-20 years of reliable service from the vehicle.

Manufacturers require minimum service items to be performed to keep the vehicle under warranty. The key word here is “minimum.” What we see is manufacturers deleting certain service items from their schedules.

A repair facility focused solely on servicing and repairing your vehicle has a vested interest in keeping your car reliable and healthy for many years.

Also know that a repair facility serious about providing high-quality care for your car has invested in accessing technical information available online to all automotive professionals. These resources help the professional technician stay current on which areas of any vehicle are or can be troublesome and what can be done to help them last longer. Because of the cost to access this information, many repair facilities choose not to pay for it; this is among the biggest factors that set facilities apart.

A qualified repair facility will have:

• ASE-certified techs (this is a voluntary certification)

• Access to information to correctly service and repair your vehicle

• Correct and current equipment

• Ongoing training for its techs

• Insurance that covers your vehicle while it is in their possession

• Warranty for parts and labor (the longer term, the better)

• A clean, neat and well-organized facility

Another point to keep in mind is that any repair facility approved by the American Automobile Association is a good place to start. The area AAA representative inspects each facility quarterly to ensure that it has all the previously stated qualities. In addition, AAA checks that the majority of the facility’s customers are satisfied.

Another way to identify a good repair facility is to ask friends who may own a similar year, make and model vehicle. Is their repair facility keeping their car reliable? Is it serviced or repaired correctly the first time, without having to take it back for multiple appointments? If their main reason for using their facility is that the prices seem low, it may not be the best choice. This usually means that the shop does not have the financial resources to pay for insurance, equipment, training, information or qualified technicians.

Search the Internet for information about repair facilities through their websites, testimonials, etc. Not all testimonials are positive, as no business can satisfy every customer, but when the majority of them are, that is typically a good sign.

There are many good repair facilities out there, and each one has its own personality. Find one that fits you and your vehicle, and you should both be happy for years to come.

Warren McCord is an ASE Certified Master Technician and owner of Dean’s Automotive Inc., 2037 Old Middlefield Way, Mountain View. For more information, call 961-0302 or email McCord at This email address is being protected from spambots. You need JavaScript enabled to view it. .

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