Sun09142014

News

Council approves directional signs for Los Altos' Woodland Plaza

Council approves directional signs for Los Altos' Woodland Plaza


Ellie Van Houtte/Town Crier
The Los Altos City Council last week approved the installation of two new directional signs on Foothill Expressway pointing motorists to the Woodland Plaza Shopping District.

The Los Altos City Council voted unanimou...

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Schools

New head of curriculum’s ideologies align with LASD

New head of curriculum’s ideologies align with LASD


Ellie Van Houtte/Town Crier
Edsel Clark, new Los Altos School District assistant superintendent for curriculum and instruction, above, facilitates a junior high mathematics curriculum meeting last week.

Edsel Clark, Ed.D., new assistant superintend...

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Community

Closing reception caps Foothill photo show on rural China

Closing reception caps Foothill photo show on rural China


From IncredibleTravelPhotos.com
Jacque Kae’s “Mischievous” is one of the many photographs on display at Foothill College this month.

Photographs of the land and culture of Huangshan and Zhangjiajie, China, are on exhibit through Sept. 26 at t...

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Sports

Spartans shine in opener

Spartans shine in opener


Ellie Van Houtte/Town Crier
Mountain View High’s Frank Kapp snares a touchdown pass from quarterback Owen Mountford in Friday’s win.

Leading by a point at halftime, the Mountain View High football team outscored visiting Del Mar 20-0 the rest of...

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Comment

A look ahead to the Nov. 4 election: Editorial

Election season is upon us. In Los Altos, we have three major local races ahead – two seats on the Los Altos City Council, and three seats each on the Los Altos School District and Mountain View-Los Altos Union High School District boards of tr...

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Special Sections

Renovation complete,  Villa Siena looks to future

Renovation complete, Villa Siena looks to future


Above and Below Photos Ellie Van Houtte/Town Crier; Left Photo Courtesy of Villa Siena
Villa Siena in Mountain View recently underwent a $35 million face-lift. The five-year project expanded their senior living community’s space and ability to serv...

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Business

Transitioning from postage to pets

Transitioning from postage to pets


Ellie Van Houtte/Town Crier
A new Pet Food Express store is scheduled to open at the Blossom Valley Shopping Center this month.

A site that previously existed to meet postal service needs will soon have an entirely different purpose – serving pe...

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Books

‘The Humans’ transcends alien genre to glean human insights

‘The Humans’ transcends alien genre to glean human insights


A good story about aliens is always great fun to read – after all, it’s only by attempting to understand the human race from another perspective that we can see ourselves more objectively.

But readers who might be tempted to dismiss ye...

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People

JEANNE PACKARD

After suffering a stroke in May, Jeanne Packard died August 10, 2014 at age 83. She was born in 1931 in Berlin, Germany, the only child of Emily Channel and Frank Howe Packard of Chicago, IL. Jeanne is survived by 5 great grandchildren. She was a lon...

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Travel

LA photographer spends a night with cranes – and moose – in Alaska

LA photographer spends a night with cranes – and moose – in Alaska


Sandy Powell/Special to the Town Crier
Los Altos resident and bird photographer Sandy Powell recently visited Homer, Alaska, to photograph Sandhill cranes, below. While there, Powell also encountered moose, left.

Los Altos resident Sandy Powell, a...

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Stepping Out

'Trailer Park' opens in Los Altos

'Trailer Park' opens in Los Altos


Courtesy of Los
The cast of Los Altos Stage Company’s “The Great American Trailer Park Musical” includes, from left, Mylissa Malley as Lin, Vanessa Alvarez as Betty, and Christina Bolognini as Pickles. Altos Stage Company

Los Altos Stage Company...

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Spiritual Life

9/11 survivor Michael Hingson finds purpose

Imagine walking down 78 flights of stairs – 1,463 individual steps. You are in imminent danger as you walk, unsure whether you can make it out of the building before it collapses or explodes. Struggling for each breath, you smell the heavy sten...

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Magazine

Los Altos Hills home showcases resort-inspired living

Los Altos Hills home showcases resort-inspired living


Courtesy of Spectrum Interior Design
In place of a more traditional fireplace, this modern living room features a linear-flame firebox that emits heat while offering a sculpturelike design element.

After traveling the world and visiting a host...

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Should I stay with dealership for service after agreement ends?

Q: The dealership maintenance program that came with my new car a few years back is running out, and I would rather not continue going to the dealer for service or repairs. If I take my car to an independent shop, how can I be sure that my “baby” is serviced correctly and will stay healthy for years to come? And what about the manufacturer’s warranties? Will they stay intact?

A: I will answer your last question first. Yes, as long as the minimum requirements stated by the manufacturer are met, no matter where you have your vehicle serviced or repaired (even if you do it yourself), the warranty will stay intact. There is a law (the Magnuson-Moss Act of 1975) to support this.

As for your car’s life span, it is more likely that your vehicle will last longer and cost less to repair and service over its lifetime if you take it to a qualified repair facility other than the dealership.

The manufacturer’s dealership network is there first and foremost to sell new vehicles and to get them through the warranty period with as little cost to the manufacturer as possible. The hope is that once the warranty runs out, you will purchase a new vehicle. This does not help the vehicle owner who wants to get 15-20 years of reliable service from the vehicle.

Manufacturers require minimum service items to be performed to keep the vehicle under warranty. The key word here is “minimum.” What we see is manufacturers deleting certain service items from their schedules.

A repair facility focused solely on servicing and repairing your vehicle has a vested interest in keeping your car reliable and healthy for many years.

Also know that a repair facility serious about providing high-quality care for your car has invested in accessing technical information available online to all automotive professionals. These resources help the professional technician stay current on which areas of any vehicle are or can be troublesome and what can be done to help them last longer. Because of the cost to access this information, many repair facilities choose not to pay for it; this is among the biggest factors that set facilities apart.

A qualified repair facility will have:

• ASE-certified techs (this is a voluntary certification)

• Access to information to correctly service and repair your vehicle

• Correct and current equipment

• Ongoing training for its techs

• Insurance that covers your vehicle while it is in their possession

• Warranty for parts and labor (the longer term, the better)

• A clean, neat and well-organized facility

Another point to keep in mind is that any repair facility approved by the American Automobile Association is a good place to start. The area AAA representative inspects each facility quarterly to ensure that it has all the previously stated qualities. In addition, AAA checks that the majority of the facility’s customers are satisfied.

Another way to identify a good repair facility is to ask friends who may own a similar year, make and model vehicle. Is their repair facility keeping their car reliable? Is it serviced or repaired correctly the first time, without having to take it back for multiple appointments? If their main reason for using their facility is that the prices seem low, it may not be the best choice. This usually means that the shop does not have the financial resources to pay for insurance, equipment, training, information or qualified technicians.

Search the Internet for information about repair facilities through their websites, testimonials, etc. Not all testimonials are positive, as no business can satisfy every customer, but when the majority of them are, that is typically a good sign.

There are many good repair facilities out there, and each one has its own personality. Find one that fits you and your vehicle, and you should both be happy for years to come.

Warren McCord is an ASE Certified Master Technician and owner of Dean’s Automotive Inc., 2037 Old Middlefield Way, Mountain View. For more information, call 961-0302 or email McCord at This email address is being protected from spambots. You need JavaScript enabled to view it. .

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