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News

Council seeks more options for community center

Council seeks more options for community center


Town Crier File Photo
The Los Altos City Council approved an appropriation to examine options for a new community center to replace the aging Hillview facility.

The Los Altos City Council last week voted narrowly in favor of examining further opti...

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Schools

Local schools participate in  national Hour of Code activities

Local schools participate in national Hour of Code activities


Ellie Van HOutte/Town Crier
Himan Shu Raj, a volunteer from Microsoft, advises Los Altos High ninth-graders, from left, Serhat Suzer, Jamie Bennett and Chris Yang as they participate in the school’s Hour of Code Showcase.

Local schools participa...

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Community

Take a dive into the holiday archive

Take a dive into the holiday archive

Town Crier staff made a quick cruise back through the newspaper's archives to find some late-December reading as inspiration for eating, drinking, decorating and more:

Beloved holiday books build the spirit of the season and staff at Los Altos’ Li...

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Sports

Pinewood poised for another title run

Pinewood poised for another title run


Ellie Van Houtte/Town Crier
Pinewood’s girls basketball team is receiving contributions from several new players, including freshman Stella Kailahi, above.

Complacency shouldn’t be a problem for the defending Division V state champion Pinewood S...

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Comment

Letters to the Editor

Ticket motorists for U-turns on Main Street

As I was walking downtown on Main Street recently, something came to me out of the blue. The town of Los Altos is missing out on a huge revenue stream. I realized that if all the cars – there were th...

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Special Sections

Looking Ahead

Looking Ahead


s in line to be mayor of Mountain View in 2015.

Mountain View anticipates the following changes in 2015:

• Beginning Jan. 1, Mountain View City Councilmembers will receive a raise to $1,000 per month as a result of the passage of Measure A in...

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Business

Your 2015 stock market game plan

It’s been a maddening month because of oil and gas, especially in stocks and bonds. Then, consumer spending pushed stocks higher Thursday, easing investors’ jitters about the global economy and prompting them to consider how to invest in ...

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Books

Gawande's

Gawande's "Being Mortal" proves an important book on aging


Books about death and dying are usually not on my list of “must reads.”

I couldn’t resist, however, the best-selling “Being Mortal: Medicine and What Matters in the End” (Metropolitan Books, 2014) by Atul Gawande.

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People

SANGEETA SACHDEVA

SANGEETA SACHDEVA

Sangeeta Sachdeva, 55, wife of Subhash Sachdeva and mother to Natasha and Tanya, died at 8:54pm, Sunday, December 7, 2014 from respiratory failure.

Sangeeta was born on October 18, 1959 in Delhi, India. She was born to Moti Sagar and Raj Kapoor an...

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Travel

South Tahoe renovations enhance off-mountain seasonal fun

As any enthusiast knows well, there is more to the enjoyment of winter sports than skiing or snowboarding.

While many winter resorts make minor upgrades each season, the off-mountain attractions and amenities can be as enticing as the activities on ...

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Stepping Out

Aurora Singers to emit 'Musical Glow' Friday

Aurora Singers to emit 'Musical Glow' Friday


courtesy of Aurora Singers
The Aurora Singers are scheduled to perform a seasonal concert Friday night in Palo Alto.

The Aurora Singers’ “Winter’s Musical Glow” holiday concert is set for 7 p.m. Friday at the Unitarian Universalist Church of Pal...

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Spiritual Life

Enter the superhero: Finding the God who loves you

In my life-coaching practice, I see a lot of pain. Much of it stems from fear and guilt, often expressed as low self-esteem, anxiety, a lack of forgiveness both for oneself and others, anger – and so on.

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Magazine

Christmas At Our House home tour celebrates 26 years

Christmas At Our House home tour celebrates 26 years


Courtesy of Christopher Stark
Homes on the St. Francis High School Women’s Club’s Christmas at Our House Holiday Home Tour showcase a variety of architectural styles.

The days grow short on sunshine but long on nostalgia as the holidays approach...

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Should I stay with dealership for service after agreement ends?

Q: The dealership maintenance program that came with my new car a few years back is running out, and I would rather not continue going to the dealer for service or repairs. If I take my car to an independent shop, how can I be sure that my “baby” is serviced correctly and will stay healthy for years to come? And what about the manufacturer’s warranties? Will they stay intact?

A: I will answer your last question first. Yes, as long as the minimum requirements stated by the manufacturer are met, no matter where you have your vehicle serviced or repaired (even if you do it yourself), the warranty will stay intact. There is a law (the Magnuson-Moss Act of 1975) to support this.

As for your car’s life span, it is more likely that your vehicle will last longer and cost less to repair and service over its lifetime if you take it to a qualified repair facility other than the dealership.

The manufacturer’s dealership network is there first and foremost to sell new vehicles and to get them through the warranty period with as little cost to the manufacturer as possible. The hope is that once the warranty runs out, you will purchase a new vehicle. This does not help the vehicle owner who wants to get 15-20 years of reliable service from the vehicle.

Manufacturers require minimum service items to be performed to keep the vehicle under warranty. The key word here is “minimum.” What we see is manufacturers deleting certain service items from their schedules.

A repair facility focused solely on servicing and repairing your vehicle has a vested interest in keeping your car reliable and healthy for many years.

Also know that a repair facility serious about providing high-quality care for your car has invested in accessing technical information available online to all automotive professionals. These resources help the professional technician stay current on which areas of any vehicle are or can be troublesome and what can be done to help them last longer. Because of the cost to access this information, many repair facilities choose not to pay for it; this is among the biggest factors that set facilities apart.

A qualified repair facility will have:

• ASE-certified techs (this is a voluntary certification)

• Access to information to correctly service and repair your vehicle

• Correct and current equipment

• Ongoing training for its techs

• Insurance that covers your vehicle while it is in their possession

• Warranty for parts and labor (the longer term, the better)

• A clean, neat and well-organized facility

Another point to keep in mind is that any repair facility approved by the American Automobile Association is a good place to start. The area AAA representative inspects each facility quarterly to ensure that it has all the previously stated qualities. In addition, AAA checks that the majority of the facility’s customers are satisfied.

Another way to identify a good repair facility is to ask friends who may own a similar year, make and model vehicle. Is their repair facility keeping their car reliable? Is it serviced or repaired correctly the first time, without having to take it back for multiple appointments? If their main reason for using their facility is that the prices seem low, it may not be the best choice. This usually means that the shop does not have the financial resources to pay for insurance, equipment, training, information or qualified technicians.

Search the Internet for information about repair facilities through their websites, testimonials, etc. Not all testimonials are positive, as no business can satisfy every customer, but when the majority of them are, that is typically a good sign.

There are many good repair facilities out there, and each one has its own personality. Find one that fits you and your vehicle, and you should both be happy for years to come.

Warren McCord is an ASE Certified Master Technician and owner of Dean’s Automotive Inc., 2037 Old Middlefield Way, Mountain View. For more information, call 961-0302 or email McCord at This email address is being protected from spambots. You need JavaScript enabled to view it. .

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