Thu05052016

News

Hills man arrested on molestation charges

Hills man arrested on molestation charges

Gregory Helfrich

Santa Clara Sheriff’s detectives have arrested a Los Altos Hills man they suspect repeatedly molested a child decades ago.

Detectives arrested Gregory Helfrich, 54, on a warrant at his Old Page Mill Road home April 27 and...

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Schools

Local AAUW gives gift of science to junior high students

Local AAUW gives gift of science to junior high students


Courtesy of Jessica Harell
Blach Intermediate School seventh-grader Paris Harrell, who loves science and animals, recently received a scholarship from the local branch of the AAUW to attend Tech Trek camp.

It’s not every day that a junior hig...

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Community

At 98, former language teacher remains a lifelong learner

At 98, former language teacher remains a lifelong learner


Federici

Longtime Los Altos resident Mario Federici, who turned 98 Feb. 24, is a man of many languages. He shared his knowledge with thousands of students during his long career as a teacher.

Federici was born and raised in Italy, where he stud...

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Comment

Attend an event, get involved, have fun: Editorial

You don’t have to run for city council to get involved in the community. Sometimes it can be as simple as attending a Los Altos event. You’ll have plenty of opportunities, as the May and June calendars are bustling with activity.

The Dow...

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Special Sections

Racing around Monterey

Racing around Monterey


Gary Anderson/Special to the Town Crier
The easy handling of the VW Golf R, above, makes for an ideal ride along the Big Sur coast.

 

When automotive journalists are asked to list their favorite places in the world to drive, Monterey alway...

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Business

'Steampunk' eatery toasts local libations

'Steampunk' eatery toasts local libations


Courtesy of Eureka
Eureka, a new restaurant in downtown Mountain View, highlights local craft beer and whiskeys on a menu of food spanning from sea to farm.

Craft beer and fancy whiskeys headline the menu at Eureka, the new restaurant that opene...

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People

Stepping Out

PA Players seek escape in 'Into the Woods'

PA Players seek escape in 'Into the Woods'


Courtesy of Palo Alto Players
The Baker’s Wife, left, and Cinderella’s erstwhile Prince stand out in the Palo Alto Players production of “Into the Woods.”

Little Red Riding Hood sets forth at the outset of “Into the...

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Spiritual Life

Los Altos United Methodist Church service salutes Heifer International

Los Altos United Methodist Church service salutes Heifer International


Courtesy of Los ALtos United Methodist Church
Hidden Villa will bring some of its farm animals to Los Altos United Methodist Church Sunday to support the nonprofit Heifer International.

Los Altos United Methodist Church is scheduled to salute th...

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Should I stay with dealership for service after agreement ends?

Q: The dealership maintenance program that came with my new car a few years back is running out, and I would rather not continue going to the dealer for service or repairs. If I take my car to an independent shop, how can I be sure that my “baby” is serviced correctly and will stay healthy for years to come? And what about the manufacturer’s warranties? Will they stay intact?

A: I will answer your last question first. Yes, as long as the minimum requirements stated by the manufacturer are met, no matter where you have your vehicle serviced or repaired (even if you do it yourself), the warranty will stay intact. There is a law (the Magnuson-Moss Act of 1975) to support this.

As for your car’s life span, it is more likely that your vehicle will last longer and cost less to repair and service over its lifetime if you take it to a qualified repair facility other than the dealership.

The manufacturer’s dealership network is there first and foremost to sell new vehicles and to get them through the warranty period with as little cost to the manufacturer as possible. The hope is that once the warranty runs out, you will purchase a new vehicle. This does not help the vehicle owner who wants to get 15-20 years of reliable service from the vehicle.

Manufacturers require minimum service items to be performed to keep the vehicle under warranty. The key word here is “minimum.” What we see is manufacturers deleting certain service items from their schedules.

A repair facility focused solely on servicing and repairing your vehicle has a vested interest in keeping your car reliable and healthy for many years.

Also know that a repair facility serious about providing high-quality care for your car has invested in accessing technical information available online to all automotive professionals. These resources help the professional technician stay current on which areas of any vehicle are or can be troublesome and what can be done to help them last longer. Because of the cost to access this information, many repair facilities choose not to pay for it; this is among the biggest factors that set facilities apart.

A qualified repair facility will have:

• ASE-certified techs (this is a voluntary certification)

• Access to information to correctly service and repair your vehicle

• Correct and current equipment

• Ongoing training for its techs

• Insurance that covers your vehicle while it is in their possession

• Warranty for parts and labor (the longer term, the better)

• A clean, neat and well-organized facility

Another point to keep in mind is that any repair facility approved by the American Automobile Association is a good place to start. The area AAA representative inspects each facility quarterly to ensure that it has all the previously stated qualities. In addition, AAA checks that the majority of the facility’s customers are satisfied.

Another way to identify a good repair facility is to ask friends who may own a similar year, make and model vehicle. Is their repair facility keeping their car reliable? Is it serviced or repaired correctly the first time, without having to take it back for multiple appointments? If their main reason for using their facility is that the prices seem low, it may not be the best choice. This usually means that the shop does not have the financial resources to pay for insurance, equipment, training, information or qualified technicians.

Search the Internet for information about repair facilities through their websites, testimonials, etc. Not all testimonials are positive, as no business can satisfy every customer, but when the majority of them are, that is typically a good sign.

There are many good repair facilities out there, and each one has its own personality. Find one that fits you and your vehicle, and you should both be happy for years to come.

Warren McCord is an ASE Certified Master Technician and owner of Dean’s Automotive Inc., 2037 Old Middlefield Way, Mountain View. For more information, call 961-0302 or email McCord at This email address is being protected from spambots. You need JavaScript enabled to view it..

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