Tue07282015

News

Cal Water issues Boil Water Advisory for parts of Los Altos

Cal Water issued a Boil Water Advisory to customers in the Los Altos area Sunday (July 26). The drinking water alert warned customers that E. coli and total coliform were found in the local water supply. These bacteria can make a person sick and are ...

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Schools

Foothill STEM camps offer resources for low-income students

Foothill STEM camps offer resources for low-income students


Sana Khader/Town Crier
Students use software connected to a 3D printer, left, to create a miniature San Francisco, including the Ferry Building, below, at Foothill’s STEM Summer Camps.

Expanding efforts to spark and inspire students’ int...

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Community

Local resident cooks her way from cheerleader to Food Fighters

Local resident cooks her way from cheerleader to Food Fighters


Courtesy of the MacDonald family
Amber MacDonald competes on an episode of “Food Fighters,” scheduled to air 8 p.m. Thursday on NBC.

A newly arrived Los Altos family has an unusually public get-to-know-you moment this week – Amber MacDonald and ...

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Comment

Letters to the Editor

Ad-plane flyover marred festival

I hope that other residents who share my concern that the Geico plane flying low over the Los Altos Arts & Wine Festival and our homes for hours on end marred the “fun for everyone” that the Town Crie...

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Special Sections

Heart attack survivor cherishes life after near-death experience

Heart attack survivor cherishes life after near-death experience


Photos Courtesy of Tim Pierce
Los Altos Hills resident Tim Pierce, right with emergency medical responder Steve Crowley, suffered a heart attack in May.

After what Tim Pierce went through recently, no wonder he tries to cherish every moment as if he...

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Business

PAMF debuts cosmetic surgery center

PAMF debuts cosmetic surgery center


John Ho/Special to the Town Crier
The Palo Alto Medical Foundation Center for Cosmetic Surgery at 715 Altos Oaks Drive is the organization’s first center focused solely on cosmetic procedures.

Los Altos’ newest medical office – the...

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Books

Book Signings

• Fritz and Nomi Trapnell have scheduled a book-signing party 4-6 p.m. Aug. 1 at their home, 648 University Ave., Los Altos.

Fritz and his daughter, Dana Tibbitts, co-authored “Harnessing the Sky: Frederick ‘Trap’ Trapnell, ...

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People

CHARLOTTE BARBARA WINGUTH

CHARLOTTE BARBARA WINGUTH

Charlotte Barbara Winguth died July 9 at the young age of 89. She is survived by her 3 daughters Sandy, Karen & Wendi, 5 grandchildren and 2 great grandchildren. She came to Los Altos CA with her husband Ed and 3 children 53 years ago from New ...

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Travel

Gearing up: Make travel more civilized with accessories

Gearing up: Make travel more civilized with accessories


Eren Göknar/Special to the Town Crier
San Francisco-based humangear Inc. sells totes, tubes and tubs for traveling.

In travel, as in romance, it’s the little things that count.

Beyond the glossy brochures lie the travel discomforts too mun...

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Stepping Out

Engineer builds second career as actor

Engineer builds second career as actor


David Allen/Special to the Town Crier
Actors rehearse for Foothill Music Theatre’s “A Funny Thing Happened on the Way to the Forum.” The cast includes, from left, Tomas Theriot, Todd Wright, Mike Meadors and Ray D’Ambrosio. ...

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Spiritual Life

Christ Episcopal pastor departs Los Altos for new post in SF

Christ Episcopal pastor departs Los Altos for new post in SF


Courtesy of Sara BoaDwee
Christ Episcopal Church celebrated the ministry of the Rev. Dr. Malcolm Young and his wife, Heidi, at a farewell luau June 28.

Members and friends of Christ Episcopal Church bid farewell June 28 to the Rev. Dr. Malcolm C. Yo...

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Magazine

Inside Mountain View

Residents gather at NASA Ames for Pluto Flyby event

Residents gather at NASA Ames for Pluto Flyby event


Megan V. Winslow/Town Crier
NASA Ames’ Pluto Flyover event kindles the imaginations of young attendees.

Sue Moore watched the July 20, 1969, moon landing beside patients and staff members of the San Francisco hospital where she worked as a nurse...

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Should I stay with dealership for service after agreement ends?

Q: The dealership maintenance program that came with my new car a few years back is running out, and I would rather not continue going to the dealer for service or repairs. If I take my car to an independent shop, how can I be sure that my “baby” is serviced correctly and will stay healthy for years to come? And what about the manufacturer’s warranties? Will they stay intact?

A: I will answer your last question first. Yes, as long as the minimum requirements stated by the manufacturer are met, no matter where you have your vehicle serviced or repaired (even if you do it yourself), the warranty will stay intact. There is a law (the Magnuson-Moss Act of 1975) to support this.

As for your car’s life span, it is more likely that your vehicle will last longer and cost less to repair and service over its lifetime if you take it to a qualified repair facility other than the dealership.

The manufacturer’s dealership network is there first and foremost to sell new vehicles and to get them through the warranty period with as little cost to the manufacturer as possible. The hope is that once the warranty runs out, you will purchase a new vehicle. This does not help the vehicle owner who wants to get 15-20 years of reliable service from the vehicle.

Manufacturers require minimum service items to be performed to keep the vehicle under warranty. The key word here is “minimum.” What we see is manufacturers deleting certain service items from their schedules.

A repair facility focused solely on servicing and repairing your vehicle has a vested interest in keeping your car reliable and healthy for many years.

Also know that a repair facility serious about providing high-quality care for your car has invested in accessing technical information available online to all automotive professionals. These resources help the professional technician stay current on which areas of any vehicle are or can be troublesome and what can be done to help them last longer. Because of the cost to access this information, many repair facilities choose not to pay for it; this is among the biggest factors that set facilities apart.

A qualified repair facility will have:

• ASE-certified techs (this is a voluntary certification)

• Access to information to correctly service and repair your vehicle

• Correct and current equipment

• Ongoing training for its techs

• Insurance that covers your vehicle while it is in their possession

• Warranty for parts and labor (the longer term, the better)

• A clean, neat and well-organized facility

Another point to keep in mind is that any repair facility approved by the American Automobile Association is a good place to start. The area AAA representative inspects each facility quarterly to ensure that it has all the previously stated qualities. In addition, AAA checks that the majority of the facility’s customers are satisfied.

Another way to identify a good repair facility is to ask friends who may own a similar year, make and model vehicle. Is their repair facility keeping their car reliable? Is it serviced or repaired correctly the first time, without having to take it back for multiple appointments? If their main reason for using their facility is that the prices seem low, it may not be the best choice. This usually means that the shop does not have the financial resources to pay for insurance, equipment, training, information or qualified technicians.

Search the Internet for information about repair facilities through their websites, testimonials, etc. Not all testimonials are positive, as no business can satisfy every customer, but when the majority of them are, that is typically a good sign.

There are many good repair facilities out there, and each one has its own personality. Find one that fits you and your vehicle, and you should both be happy for years to come.

Warren McCord is an ASE Certified Master Technician and owner of Dean’s Automotive Inc., 2037 Old Middlefield Way, Mountain View. For more information, call 961-0302 or email McCord at This email address is being protected from spambots. You need JavaScript enabled to view it. .

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