Thu02262015

News

One downtown pharmacy closes, another arrives soon

One downtown pharmacy closes, another arrives soon


Ellie Van Houtte/Town Crier
Los Altos Pharmacy closed its doors at the end of 2014 after more than 80 years in business. Staff moved compounding operations to San Jose.

The final chapter for Los Altos Pharmacy on Second Street ended this winter when...

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Schools

Former NFL player huddles with Blach students about life choices

Former NFL player huddles with Blach students about life choices


Ellie Van HOutte/Town Crier
Former NFL tight end Eason Ramson visited with Blach Intermediate School students, Feb. 13 to share the perils of drug use. Now a motivational speaker, Ramson works with at-risk teens in San Francisco.

Although former ...

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Community

Chi Am Circle, Chef Chu's prove 'golden': Club sets fundraising goal of $200K for March fashion show

Chi Am Circle, Chef Chu's prove 'golden': Club sets fundraising goal of $200K for March fashion show


Courtesy of Bev Harada
Chi Am Circle members, from left, Gerrye Wong, Sylvia Eng, Pearl Lee and Muriel Kao flank Larry Chu Sr. at the Jan. 31 event honoring the club’s 50th and Chef Chu’s 45th anniversaries.

Chef Chu’s restaurant in Los Altos ho...

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Comment

Freedom's just another word: No Shoes, Please

It used to be that the word “freedom” held exclusively positive connotations for me, but now it’s really become a mixed bag. It all started in 2001 when President George W. Bush asked the question he felt was on the minds of most Americans regarding ...

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Special Sections

Filoli in bloom: Historic estate hosts  classes, events and tours

Filoli in bloom: Historic estate hosts classes, events and tours


Ellie Van Houtte/Town Crier
Scenes from Filoli: The historic estate in Woodside is a welcoming sanctuary for visitors. The grounds offer a rotating display of seasonal flowers, a tranquil reflecting pool and paths that wend through the 16-acre Engl...

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Business

Stock volatility still confusing

The market opened down more than 100 points Friday but by noon rose more than 130, the form of volatility that quickly draws investors’ attention. By week’s end, the Standard & Poor’s 500 index and the Dow Jones industrial aver...

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Books

French novel

French novel "Hunting and Gathering" offers character-driven suspense


Anna Gavalda is a well-known author in her native France, where she has published six books, most of which have met with considerable praise and commercial success. Her fourth novel, “Hunting and Gathering” (Riverhead Books, 2007), is filled ...

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People

CHRIS A. KENISON

CHRIS A. KENISON

Feb 13, 1945-Feb 6, 2015

Resident of Los Altos

Chris was born in Georgia and moved to Oklahoma as a young child. He grew up there and moved to California in 1965. He developed a strong work ethic from his grandparents and parents. He attended the...

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Travel

Seoul of the city: Korean capital offers mix of old and new

Seoul of the city: Korean capital offers mix of old and new


Ramya Krishna/Special to the Town Crier
Seoul’s Cheonggyecheon public recreation space, above, features an elevated pedestrian bridge.

Seoul, South Korea, is a study in contrasts. Having grown quickly, the city is a mix of old and new.

Using...

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Stepping Out

'Park' in the hills

'Park' in the hills


courtesy of Foothill Music Theatre
Dot (Katie Nix) imagines her dream job as a follies dancer in the Foothill Music Theatre production of “Sunday in the Park with George.” The play runs through March 8.

Foothill Music Theatre’s production of “Su...

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Spiritual Life

Is your thought life sabotaging your spiritual journey?

My computer started having problems – there seemed to be some sort of malware running in the background. At first it was just annoying, then it began to slow down my computer, interfering with its basic operations. What is it doing? Why can...

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Magazine

Local events serve up family fun

Local events serve up family fun


Courtesy of Peninsula Youth Theatre
Peninsula Youth Theatre’s production of “Pecos Bill: A Tall Tale” is slated to open March 20 in Mountain View.

For families seeking a break from the daily routine, events abound this month and next in Los Alto...

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Should I stay with dealership for service after agreement ends?

Q: The dealership maintenance program that came with my new car a few years back is running out, and I would rather not continue going to the dealer for service or repairs. If I take my car to an independent shop, how can I be sure that my “baby” is serviced correctly and will stay healthy for years to come? And what about the manufacturer’s warranties? Will they stay intact?

A: I will answer your last question first. Yes, as long as the minimum requirements stated by the manufacturer are met, no matter where you have your vehicle serviced or repaired (even if you do it yourself), the warranty will stay intact. There is a law (the Magnuson-Moss Act of 1975) to support this.

As for your car’s life span, it is more likely that your vehicle will last longer and cost less to repair and service over its lifetime if you take it to a qualified repair facility other than the dealership.

The manufacturer’s dealership network is there first and foremost to sell new vehicles and to get them through the warranty period with as little cost to the manufacturer as possible. The hope is that once the warranty runs out, you will purchase a new vehicle. This does not help the vehicle owner who wants to get 15-20 years of reliable service from the vehicle.

Manufacturers require minimum service items to be performed to keep the vehicle under warranty. The key word here is “minimum.” What we see is manufacturers deleting certain service items from their schedules.

A repair facility focused solely on servicing and repairing your vehicle has a vested interest in keeping your car reliable and healthy for many years.

Also know that a repair facility serious about providing high-quality care for your car has invested in accessing technical information available online to all automotive professionals. These resources help the professional technician stay current on which areas of any vehicle are or can be troublesome and what can be done to help them last longer. Because of the cost to access this information, many repair facilities choose not to pay for it; this is among the biggest factors that set facilities apart.

A qualified repair facility will have:

• ASE-certified techs (this is a voluntary certification)

• Access to information to correctly service and repair your vehicle

• Correct and current equipment

• Ongoing training for its techs

• Insurance that covers your vehicle while it is in their possession

• Warranty for parts and labor (the longer term, the better)

• A clean, neat and well-organized facility

Another point to keep in mind is that any repair facility approved by the American Automobile Association is a good place to start. The area AAA representative inspects each facility quarterly to ensure that it has all the previously stated qualities. In addition, AAA checks that the majority of the facility’s customers are satisfied.

Another way to identify a good repair facility is to ask friends who may own a similar year, make and model vehicle. Is their repair facility keeping their car reliable? Is it serviced or repaired correctly the first time, without having to take it back for multiple appointments? If their main reason for using their facility is that the prices seem low, it may not be the best choice. This usually means that the shop does not have the financial resources to pay for insurance, equipment, training, information or qualified technicians.

Search the Internet for information about repair facilities through their websites, testimonials, etc. Not all testimonials are positive, as no business can satisfy every customer, but when the majority of them are, that is typically a good sign.

There are many good repair facilities out there, and each one has its own personality. Find one that fits you and your vehicle, and you should both be happy for years to come.

Warren McCord is an ASE Certified Master Technician and owner of Dean’s Automotive Inc., 2037 Old Middlefield Way, Mountain View. For more information, call 961-0302 or email McCord at This email address is being protected from spambots. You need JavaScript enabled to view it. .

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